Call Centre Scheduling Software

We’re Surfboard, the go-to scheduling software platform for call centre support teams.

Loved by the support teams at…

What does Surfboard do?


Surfboard analyses your call centre data to predict inflow and understand how many support agents are needed 12 weeks into the future.

Shift Planning

Customisable, automatic, easy-to-use team shift planning allows you to match call centre resources with incoming demand.

vuesax/outline/timer Call Centre Scheduling

Get a detailed view of your teams daily tasks, so you can accurately match call centre resources to the channels that most need to be served.


Surfboard empowers support teams to communicate through Slack notifications, messaging, and task reminders.

Luke Bishop, Head of CX, KatKin

“I genuinely believe Surfboard is game-changing and ultimately a must-have for start-ups once they drift into 15+ seats.”

Luke Bishop, Head of CX, KatKin

Team Shift Planning

Surfboard lets you build shift patterns from scratch, taking the needs of your team and your SLA/cost targets into account.

Easily manage round robins, timezones, outsourced agents, and different shift patterns.

shift settings
graphic of the team schedule view within surfboard

Call Centre Scheduling

Surfboard lets managers automate the boring scheduling stuff so they can spend time focusing on KPIs, SLAs and performance.

Software that schedules call centres accurately leads to more productive agents, and agents that are well-trained and developed provide great customer experiences.

Call Centre Demand Forecasting

Surfboard forecasting lets call centre support teams predict their future demand using historical ticket data from your ticketing systems.

Accurately match support request levels with agent availability, ensuring great customer experience. 

forecast adjustment screenshot
surfboard for slack integration showing notifcations


Surfboards integration with Slack lets support teams stay connected throughout the day.

It also sends shift reminders and notifications for managers and support agents whenever their schedule changes, so they can focus on helping customers.

Integrations & Connections

Surfboard connects with your existing call centre systems, making it the single source of truth for managing your support team.

Connect your HRIS, telephony, ticketing, payroll & billing, CRM, and time off systems.  

connection to integrations illustration
Maja Basinksa from wolf and badger

“Thanks to Surfboard, we enjoy automated schedules, tasks and shift rotations. The team absolutely loves how user-friendly Surfboard is, and we’re all happy to be a part of the scheduling world revolution.”

Maja Basinska, Scheduling Executive, Wolf & Badger


Surfboard is built for teams of all shapes and sizes, and so are our pricing plans.
Choose the plan that’s right for your team and only pay for what you need.


per surfer / per month

  • Integrations & connections
  • Communication via Slack
  • Calendar integrations
  • Shift planning
  • Shift pattern builder
  • Round robin scheduling
  • Timezone management


per surfer / per month

  • Everything in starters, plus:
  • Intraday activity scheduling
  • Granular activity settings
  • Dedicated account manager
  • Comprehensive onboarding
  • 24/7 support


customised pricing

  • Everything in starters & scalers, plus:
  • Advanced forecasting
  • Inbound demand prediciton
  • Accurate reporting

Call Centre Scheduling Software

Want to learn how Surfboard works? See it in action for yourself.

prodcut schreenshot of the surfboard product showing collaborative software