Call Centre Scheduling Software
We’re Surfboard, the go-to scheduling software platform for call centre support teams.
Loved by the support teams at…
What does Surfboard do?
Forecasting
Surfboard analyses your call centre data to predict inflow and understand how many support agents are needed 12 weeks into the future.
Shift Planning
Customisable, automatic, easy-to-use team shift planning allows you to match call centre resources with incoming demand.
Call Centre Scheduling
Get a detailed view of your teams daily tasks, so you can accurately match call centre resources to the channels that most need to be served.
Communication
Surfboard empowers support teams to communicate through Slack notifications, messaging, and task reminders.
“I genuinely believe Surfboard is game-changing and ultimately a must-have for start-ups once they drift into 15+ seats.”
Luke Bishop, Head of CX, KatKin
Team Shift Planning
Surfboard lets you build shift patterns from scratch, taking the needs of your team and your SLA/cost targets into account.
Easily manage round robins, timezones, outsourced agents, and different shift patterns.
Call Centre Scheduling
Surfboard lets managers automate the boring scheduling stuff so they can spend time focusing on KPIs, SLAs and performance.
Software that schedules call centres accurately leads to more productive agents, and agents that are well-trained and developed provide great customer experiences.
Call Centre Demand Forecasting
Surfboard forecasting lets call centre support teams predict their future demand using historical ticket data from your ticketing systems.
Accurately match support request levels with agent availability, ensuring great customer experience.
Communication
Surfboards integration with Slack lets support teams stay connected throughout the day.
It also sends shift reminders and notifications for managers and support agents whenever their schedule changes, so they can focus on helping customers.
Integrations & Connections
Surfboard connects with your existing call centre systems, making it the single source of truth for managing your support team.
Connect your HRIS, telephony, ticketing, payroll & billing, CRM, and time off systems.
“Thanks to Surfboard, we enjoy automated schedules, tasks and shift rotations. The team absolutely loves how user-friendly Surfboard is, and we’re all happy to be a part of the scheduling world revolution.”
Maja Basinska, Scheduling Executive, Wolf & Badger
Pricing
Surfboard is built for teams of all shapes and sizes, and so are our pricing plans.
Choose the plan that’s right for your team and only pay for what you need.
Starters
£10
per surfer / per month
- Integrations & connections
- Communication via Slack
- Calendar integrations
- Shift planning
- Shift pattern builder
- Round robin scheduling
- Timezone management
Scalers
£12
per surfer / per month
- Everything in starters, plus:
- Intraday activity scheduling
- Granular activity settings
- Dedicated account manager
- Comprehensive onboarding
- 24/7 support
Pro
£15+
customised pricing
- Everything in starters & scalers, plus:
- Advanced forecasting
- Inbound demand prediciton
- Accurate reporting
Call Centre Scheduling Software
Want to learn how Surfboard works? See it in action for yourself.
