Call Centre Workforce Management Software
We’re Surfboard. The essential call centre workforce management software platform purpose-built for customer support teams.
Support teams love us
What does Surfboard do?
Forecasting
Surfboard predicts inflow to understand how many call centre agents are needed 12 weeks into the future.
Shift Planning
Customisable, easy-to-use shift planning allows you build shifts from scratch that suit your team and smash your KPIs.
Scheduling
Get a detailed view of your teams daily & weekly activities so you know you’ve got the right people, on the right tasks, at the right time.
Communication
Surfboard empowers call centres to communicate through Slack notifications, messaging, and task reminders.
“I genuinely believe Surfboard is game-changing and ultimately a must-have for start-ups once they drift into 15+ seats.“
Luke Bishop, Head of CX, KatKin
Call Centre Workforce Management
Shift Planning
Surfboard is an intuitive platform that allows you to build your teams shifts from scratch, suiting their needs and ensuring you meet your KPI targets.
Surfboard shift planning makes a customer support agents life better, and happy teams make for happy customers.
Support Team Scheduling
Surfboard lets managers automate the boring scheduling stuff so they can spend time doing more meaningful work, like coaching their team or improving processes.
Customer support teams that are well-trained, developed, and motivated are guaranteed to provide great customer experiences.
Forecasting
Surfboard forecasting lets support teams predict their future demand using historical ticket data.
accurately match support request levels with agent availability, ensuring great customer experience.
Communication
Surfboards integration with Slack lets support teams stay connected throughout the day.
It also sends shift reminders and notifications for managers and support agents whenever their schedule changes, so they can focus on helping customers.
Connections & Integrations
Surfboard forecasting lets support teams predict their future demand using historical ticket data.
Accurately match support request levels with agent availability, ensuring great customer experience all of the time.
“Thanks to Surfboard, we enjoy automated schedules, tasks and shift rotations. The team absolutely loves how user-friendly Surfboard is, and we’re all happy to be a part of the scheduling world revolution.”
Maja Basinska, Scheduling Executive, Wolf & Badger
Pricing
Surfboard is built for teams of all shapes and sizes, and so are our pricing plans.
Choose the plan that’s right for your team and only pay for what you need.
Starters
£10
per surfer / per month
- Integrations & connections
- Communication via Slack
- Calendar integrations
- Shift planning
- Shift pattern builder
- Round robin scheduling
- Timezone management
Scalers
£12
per surfer / per month
- Everything in starters, plus:
- Intraday activity scheduling
- Granular activity settings
- Dedicated account manager
- Comprehensive onboarding
- 24/7 support
Pro
£15+
customised pricing
- Everything in starters & scalers, plus:
- Advanced forecasting
- Inbound demand prediciton
- Accurate reporting
See the Surfboard product
Want to learn how Surfboard works? See it in action for yourself.
