Contact Centre Workforce Management Software
We’re Surfboard, the ultimate workforce management software platform contact centre support teams.
Trusted by support teams at…
What does Surfboard do?
Forecasting
Surfboard predicts contact centre inflow to understand how many support agents are needed 12 weeks into the future.
Shift Planning
Customisable, automatic, easy-to-use shift planning allows you to schedule your support team based on the needs of your contact centre.
Workforce Scheduling
Get a detailed view of your support teams tasks so you know you’ve got enough agents on scheduled to meet your SLA and cost goals.
Team Communication
Surfboard empowers support teams to communicate through Slack notifications, messaging, and task reminders.
“I genuinely believe Surfboard is game-changing and ultimately a must-have for start-ups once they drift into 15+ seats.“
Luke Bishop, Head of CX, KatKin
Contact Centre Shift Planning
Surfboard lets support team set their shifts well in advance and takes the whole team into account.
Creating bespoke shift patterns & plans is very simple, allowing you to account for round robins, timezones, time off, and holidays.
Contact Centre Scheduling
Surfboard lets managers automate the boring scheduling stuff so they can spend time doing the work that matters to them, developing their team.
Contact Centres that use Surfboard reduce their time spent planning, improve SLAs, and lower costs.
Forecasting
Surfboard forecasting lets support teams predict their future demand using historical ticket data, fed with data from their existing ticketing systems.
Accurately match support request levels with agent availability, ensuring great customer experience and improved agent performance.
Communication
Surfboards integration with Slack lets support teams stay connected throughout the day.
It also sends shift reminders and notifications for managers and support agents whenever their schedule changes, so they can focus on helping customers.
Connections & Integrations
Surfboard connects with your existing workforce management systems, making it the single source of truth for your contact centre scheduling operations.
Connect your HRIS, telephony, payroll & billing, CRM, and time off systems.
“Thanks to Surfboard, we enjoy automated schedules, tasks and shift rotations. The team absolutely loves how user-friendly Surfboard is, and we’re all happy to be a part of the scheduling world revolution.”
Maja Basinska, Scheduling Executive, Wolf & Badger
Get a free Surfboard product demo
Pricing
Surfboard is built for teams of all shapes and sizes, and so are our pricing plans.
Choose the plan that’s right for your team and only pay for what you need.
Starters
£10
per surfer / per month
- Integrations & connections
- Communication via Slack
- Calendar integrations
- Shift planning
- Shift pattern builder
- Round robin scheduling
- Timezone management
Scalers
£12
per surfer / per month
- Everything in starters, plus:
- Intraday activity scheduling
- Granular activity settings
- Dedicated account manager
- Comprehensive onboarding
- 24/7 support
Pro
£15+
customised pricing
- Everything in starters & scalers, plus:
- Advanced forecasting
- Inbound demand prediciton
- Accurate reporting
Contact Centre Workforce Management Software
Want to learn how Surfboard works? See it in action for yourself.
