Customer Service Scheduling Software

Surfboard is the first collaborative scheduling software platform built for customer service teams.

Loved by the support teams at…

How does Surfboard work?


Surfboard analyses your ticket data and sets your forecast 12 weeks into the future.

Shift Planning

With forecast data, you can build unique shift patterns for your team from scratch.

vuesax/outline/timer Scheduling

Set your shift plan to action with an automated schedule built for you in minutes.


Empower your team to stay up to date with notifications, messaging and reminders via Slack.

Luke Bishop, Head of CX, KatKin

I genuinely believe Surfboard is game-changing and ultimately a must-have for start-ups once they drift into 15+ seats.”

Luke Bishop, Head of CX, KatKin

Shift Planning

Our powerful shift pattern builder allows you to build shifts from scratch, with total control to match them to your teams unique needs.

You can also utilise round robin scheduling, timezone management, or any kind of working style or pattern.

prodcut schreenshot of the surfboard product showing collaborative software
Product screenshot of the surfboard plans page

Customer Service Scheduling

Once you’ve set your shift plan, you can go ahead and apply it to your schedule.

Surfboard automates the time-consuming task of scheduling your team. Easy.


Surfboards forecasting engine matches your historic ticket data with the level of inbound customer requests, ensuring you have total coverage over all of your channels and that customers only ever receive great customer experience.

forecast adjustment screenshot
Slack feature sitting inside the surfboard product screenshot


Surfboards integration with Slack enables customer service teams to stay in touch with each other and their managers throughout the day.

Shift change alerts, task reminders, notifications, and messaging. Simple.

Integrations & Connections

Whatever systems your team currently uses for customer service, Surfboard can connect easily.

HRIS, CRM, Telephony, Ticketing, Payroll & Billing, time off. Whatever it is, we’ve got an integration for it.

connection to integrations illustration
Maja Basinksa from wolf and badger

“Thanks to Surfboard, we enjoy automated schedules, tasks and shift rotations. The team absolutely loves how user-friendly Surfboard is, and we’re all happy to be a part of the scheduling world revolution.”

Maja Basinska, Scheduling Executive, Wolf & Badger


Surfboard is built for teams of all shapes and sizes, and so are our pricing plans.
Choose the plan that’s right for your team and only pay for what you need.


per surfer / per month

  • Integrations & connections
  • Communication via Slack
  • Calendar integrations
  • Shift planning
  • Shift pattern builder
  • Round robin scheduling
  • Timezone management


per surfer / per month

  • Everything in starters, plus:
  • Intraday activity scheduling
  • Granular activity settings
  • Dedicated account manager
  • Comprehensive onboarding


customised pricing

  • Everything in starters & scalers, plus:
  • Advanced forecasting
  • Inbound demand prediciton
  • Accurate reporting

See more with a product demo