Customer Service Scheduling Software
Surfboard is the first collaborative scheduling software platform built for customer service teams.
Loved by the support teams at…
How does Surfboard work?
Surfboard analyses your ticket data and sets your forecast 12 weeks into the future.
With forecast data, you can build unique shift patterns for your team from scratch.
Set your shift plan to action with an automated schedule built for you in minutes.
Empower your team to stay up to date with notifications, messaging and reminders via Slack.
“I genuinely believe Surfboard is game-changing and ultimately a must-have for start-ups once they drift into 15+ seats.”Luke Bishop, Head of CX, KatKin
Our powerful shift pattern builder allows you to build shifts from scratch, with total control to match them to your teams unique needs.
You can also utilise round robin scheduling, timezone management, or any kind of working style or pattern.
Customer Service Scheduling
Once you’ve set your shift plan, you can go ahead and apply it to your schedule.
Surfboard automates the time-consuming task of scheduling your team. Easy.
Surfboards forecasting engine matches your historic ticket data with the level of inbound customer requests, ensuring you have total coverage over all of your channels and that customers only ever receive great customer experience.
Surfboards integration with Slack enables customer service teams to stay in touch with each other and their managers throughout the day.
Shift change alerts, task reminders, notifications, and messaging. Simple.
Integrations & Connections
Whatever systems your team currently uses for customer service, Surfboard can connect easily.
HRIS, CRM, Telephony, Ticketing, Payroll & Billing, time off. Whatever it is, we’ve got an integration for it.
“Thanks to Surfboard, we enjoy automated schedules, tasks and shift rotations. The team absolutely loves how user-friendly Surfboard is, and we’re all happy to be a part of the scheduling world revolution.”Maja Basinska, Scheduling Executive, Wolf & Badger
Surfboard is built for teams of all shapes and sizes, and so are our pricing plans.
Choose the plan that’s right for your team and only pay for what you need.
per surfer / per month
- Integrations & connections
- Communication via Slack
- Calendar integrations
- Shift planning
- Shift pattern builder
- Round robin scheduling
- Timezone management
per surfer / per month
- Everything in starters, plus:
- Intraday activity scheduling
- Granular activity settings
- Dedicated account manager
- Comprehensive onboarding
- Everything in starters & scalers, plus:
- Advanced forecasting
- Inbound demand prediciton
- Accurate reporting