Team Planning Software
We’re Surfboard. We build team planning software that’s purpose-built for customer support teams.
Loved by the support teams at…
How does Surfboard work?
Forecasting
Surfboard analyses data from your ticketing system to forecast how many support agents are needed 12 weeks into the future.
Team Planning
Customisable, intuitive shift planning allows you to build shift plans that suit your team, ensuring you hit SLAs and your team is happy.
Team Scheduling
Set your teams schedule in minutes and get a detailed view of their daily tasks, ensuring you have coverage on the correct channels.
Communication
Surfboard empowers support teams to communicate through Slack notifications, messaging, and task reminders.
“I genuinely believe Surfboard is game-changing and ultimately a must-have for start-ups once they drift into 15+ seats.”
Luke Bishop, Head of CX, KatKin
Team Planning
Surfboards shift planning tools empowers teams to build a customised schedule that’s right for them.
Bespoke shift plans can then be turned into a schedule at the click of a button, taking away the stress and waste of manual team planning.
Support Team Scheduling
Surfboard lets managers automate the boring scheduling stuff so they can save hours every day.
When you have an accurate, automatic scheduling process, you can spend time on more valuable tasks like training your team and providing great customer experiences.
Forecasting
Surfboard forecasting lets support teams predict their future demand using historical ticket data from integrated ticketing systems.
accurately match support request levels with agent availability, ensuring customers never feel frustrated.
Communication
Surfboards integration with Slack lets support teams stay connected throughout the day.
It also sends shift reminders and notifications for managers and support agents whenever their schedule changes, so they can focus on helping customers.
Connections & Integrations
Surfboard seamlessly connects with your existing systems at the touch of a button and is completely free.
Connect team management tools, HRIS, telephony, ticketing, payroll & billing, and time-off systems.
“Thanks to Surfboard, we enjoy automated schedules, tasks and shift rotations. The team absolutely loves how user-friendly Surfboard is, and we’re all happy to be a part of the scheduling world revolution.”
Maja Basinska, Scheduling Executive, Wolf & Badger
Pricing
Surfboard is built for teams of all shapes and sizes, and so are our pricing plans.
Choose the plan that’s right for your team and only pay for what you need.
Starters
£10
per surfer / per month
- Integrations & connections
- Communication via Slack
- Calendar integrations
- Shift planning
- Shift pattern builder
- Round robin scheduling
- Timezone management
Scalers
£12
per surfer / per month
- Everything in starters, plus:
- Intraday activity scheduling
- Granular activity settings
- Dedicated account manager
- Comprehensive onboarding
- 24/7 support
Pro
£15+
customised pricing
- Everything in starters & scalers, plus:
- Advanced forecasting
- Inbound demand prediciton
- Accurate reporting
Team Planning Software
Learn how Surfboards team planning tools work for customer support teams
Not ready to chat but want to see the product in action?
Check out our product demo (on desktop) below:
