Workforce Forecasting
We’re Surfboard. The go-to workforce forecasting platform that’s purpose built for customer support teams.
Trusted by support teams at…
What does Surfboard do?
Workforce Forecasting
Surfboard used historic ticket data to predict inflow, understanding how many support agents are needed 12 weeks into the future.
Shift Planning
Intuitive shift planning allows you to build shift patterns that suit your team and ensure you have coverage to help customers.
Workforce Scheduling
Turn your bespoke shift pattern into a fully detailed employee schedule in minutes.
Communication
Surfboard empowers support teams to communicate through our Slack integration.
“I genuinely believe Surfboard is game-changing and ultimately a must-have for start-ups once they drift into 15+ seats.”
Luke Bishop, Head of CX, KatKin
Shift Planning
Surfboard lets managers build custom shifts for their team with our shift pattern builder.
Based on forecasted demand, we allow you to work backwards and build a shift that suits you and your team.
Workforce Scheduling
Surfboard automates scheduling based on the shift pattern built by you that’s unique to your team.
From your initial forecast, to the shift plan, comes a fully detailed schedule build for you in minutes.
Workforce Forecasting
Surfboard forecasting lets support teams predict their future demand using data from connected ticketing systems.
Smash your KPIs with our workforce forecasting module.
Communication
Surfboards integration with Slack lets support teams stay connected throughout with shift reminders and notifications for managers and support agents.
Connections & Integrations
Surfboard connects with your existing systems to build shift plans and schedules based on your forecast.
The data feeding the forecast comes from connections to your HRIS, payroll & billing, CRM, Telephony, ticketing systems, and much more.
“Thanks to Surfboard, we enjoy automated schedules, tasks and shift rotations. The team absolutely loves how user-friendly Surfboard is, and we’re all happy to be a part of the scheduling world revolution.”
Maja Basinska, Scheduling Executive, Wolf & Badger
Pricing
Surfboard is built for teams of all shapes and sizes, and so are our pricing plans.
Choose the plan that’s right for your team and only pay for what you need.
Starters
£10
per surfer / per month
- Integrations & connections
- Communication via Slack
- Calendar integrations
- Shift planning
- Shift pattern builder
- Round robin scheduling
- Timezone management
Scalers
£12
per surfer / per month
- Everything in starters, plus:
- Intraday activity scheduling
- Granular activity settings
- Dedicated account manager
- Comprehensive onboarding
- 24/7 support
Pro
£15+
customised pricing
- Everything in starters & scalers, plus:
- Advanced forecasting
- Inbound demand prediciton
- Accurate reporting
Workforce Forecasting Software
See how Surfboards workforce forecasting tools can work for your team.
