Workforce Scheduling Software
We’re Surfboard, the go-to workforce scheduling platform built for customer support teams.
Trusted by support teams at…
How does Surfboard work?
Workforce Forecasting
Surfboard predicts inflow from historic ticket data to understand how many support agents are needed 12 weeks into the future.
Shift Planning
Simple shift planning allows teams to work the pattern that suits them best.
Workforce Scheduling
Set your workforce schedule in minutes, with granular detail over your teams daily tasks.
Communication
Surfboard empowers support teams to communicate through Slack notifications, messaging, and task reminders.
“I genuinely believe Surfboard is game-changing and ultimately a must-have for start-ups once they drift into 15+ seats.”
Luke Bishop, Head of CX, KatKin
Shift Planning
Our intuitive shift planner allows support leaders to build their working pattern from scratch and simply apply it to the workforce schedule.
Shift planning that accounts for different working patterns makes a customer support agents life better, and happy teams make for happy customers.
Workforce Scheduling
Surfboard lets managers set their workforce schedule in minutes, rather than pouring over it and wasting hours of time.
A well-scheduled workforce reduces costs, helps achieve SLAs, and importantly, empowers them to be happier in their role.
Forecasting
Surfboard lets support teams predict their future demand using historic ticket data.
Match support request levels with agent availability, ensuring your team meets their KPIs.
Communication
Surfboards integration with Slack lets support teams stay connected throughout the day.
It also sends shift reminders and notifications for managers and support agents whenever their schedule changes, so they can focus on helping customers.
Integrations & Connections
Seamlessly connect with your existing workforce management systems at the touch of a button.
Connect HRIS, telephony, ticketing, CRM, payroll & billing, and time-off systems.
“Thanks to Surfboard, we enjoy automated schedules, tasks and shift rotations. The team absolutely loves how user-friendly Surfboard is, and we’re all happy to be a part of the scheduling world revolution.”
Maja Basinska, Scheduling Executive, Wolf & Badger
Pricing
Surfboard is built for teams of all shapes and sizes, and so are our pricing plans.
Choose the plan that’s right for your team and only pay for what you need.
Starters
£10
per surfer / per month
- Integrations & connections
- Communication via Slack
- Calendar integrations
- Shift planning
- Shift pattern builder
- Round robin scheduling
- Timezone management
Scalers
£12
per surfer / per month
- Everything in starters, plus:
- Intraday activity scheduling
- Granular activity settings
- Dedicated account manager
- Comprehensive onboarding
- 24/7 support
Pro
£15+
customised pricing
- Everything in starters & scalers, plus:
- Advanced forecasting
- Inbound demand prediciton
- Accurate reporting
Workforce Scheduling Software
Learn how Surfboards workforce scheduling tools can work for your team
