Assembled is a cloud-based platform that offers support ops and workforce management solutions for both internal and outsourced teams. It’s tailored to meet the needs of support organisations, including those in the e-commerce, BPOs (business process outsourcing), financial services, and SaaS industries. 

However, the platform might not be the best fit for companies with complicated workflows or those requiring extensive customisation. 

Based on G2 reviews, here are a few problems that their customers faced while using the tool ⬇️

• Building and managing schedules is challenging.
• The charts are not user-friendly, making them difficult to interpret. 
• Google Calendar events may not sync properly with Assembled. 
• Updating templates may not reflect in the actual schedule.
• Assembled is not user-friendly, especially for businesses new to workforce management platforms.
• It is expensive, especially for startups. 

If you’re facing problems with Assembled, considering some of its alternatives may be worth it. Check out some of the top Assembled competitors ⬇️

Top 10 Assembled alternatives

1. Surfboard

Surfboard simplifies scheduling & shift planning for customer support teams. It is designed to help support teams manage their workload and streamline their processes. 

An intuitive and user-friendly interface and advanced features make Surfboard the perfect tool for managing shifts and scheduling.

It facilitates forecasting, adjustments, and staff alignment to meet SLAs and ensure quick customer response times for high satisfaction.

Features

Here’s a detailed rundown of Surfboard’s advanced features. 

• Surfboard integrates with Slack to ensure good communication and collaboration among support teams. The platform also integrates seamlessly with Dixa, Zendesk, Intercom, and more. 

➡️ Want to learn more about Surfboard’s Slack integration? Read here. 

• Create compliant and accurate timesheets with clock in/out and overtime reporting.
• Surfboard’s activity plans feature allows you to set rules for each channel and task, scheduling your team’s time according to your priorities and specific needs.
• Use Surfboard coverage bars to plan the right level of coverage for each activity. Also, control how you staff for 30-minute increments to cover the activities.
• Every shift is tagged with time zones and locations for a complete overview of all your shifts across different geographies.
• Create custom shift patterns and plans for all your team’s needs across the year, including rotations and round robins for a fair distribution of shifts. 
• Use Surfboard’s user-friendly shift pattern builder for intricate rotations (e.g., 24/7 or Panama Shift) and simpler schedules (e.g., Monday to Friday).

• Compare forecasted vs. actual data to get a real-time view of ongoing activities. Build forecasts and use filters to group your tickets to reflect your customer channels or how your team is structured.

• Track behavioural trends to identify surfers who require extra training.
• Use the draft and publish view to collaborate with your team leads and edit schedules before sharing them with your surfers. 
• Gain insights into individual and team performance with Surfboard time-on-task, allowing for timely feedback and improved productivity.

Reviews

⭐Surfboard G2 ratings – 4.8/ 5

Case study

Check out how Lick, a direct-to-consumer home decor provider, reduced planning time by 75% using Surfboard.

Surfboard’s collaborative planning software streamlined Lick’s planning process and integrated with existing systems and data. Overall, it provided a centralised platform for efficient scheduling and resource allocation to Lick.

➡️Read the entire case study here. 

Pricing

💰 Starting from $30 with advanced features.

Surfboard Vs. Assembled

2. Tymeshift

Tymeshift is an AI-enabled workforce management (WFM) software. Acquired by Zendesk, it helps customers with forecasting, scheduling, and reporting. Tymeshift records workforce activity, productive hours, and efficiency. 

Features

• Provides performance analytics.
• Offers time-tracking features.
• Offers forecasting, scheduling, and optimisation features.
• Provides real-time monitoring of contact centre activities.

Reviews

Pricing 

Lack of pricing transparency.

3. Playvox

Playvox is a cloud-based quality assurance solution designed to help contact centres monitor agents’ performance and streamline customer service processes. The platform offers features to improve the agent experience. 

Features

• Provides real-time analytics and optimisation.
• Monitors agent performance.
• Offers a dashboard for key performance indicators (KPIs).
• Offers real-time coaching.
• Sentiment analysis.

Reviews

Pricing 

Lack of pricing transparency.

4. Deputy

Deputy is a web-based workforce management solution for employee scheduling, time tracking, task management, and team communication.

Features

• Streamlines scheduling, tracking, tasks, and communication.
• Simplifies timesheets.
• Offers mobile apps and payroll integration.
• Captures work hours and ensures compliance.
• Absence and leave management.

Reviews

Pricing 

$3.50/user/month 

5. TCP Humanity 

TCP Software’s Humanity Scheduling is a cloud-based employee scheduling platform for streamlining day-to-day workforce management processes. It helps with shift scheduling and management.

Features

• Automated reminders.
• Offers real-time communication.
• Provides demand-driven scheduling. 
• Mobile shift scheduling.
• Time & attendance tracking.

Reviews

Pricing 

Lack of pricing transparency

6. When I Work

When I Work is an employee scheduling software for shift-based workplaces. It enables companies to create, share, and track schedules. 

The Assembled competitor integrates employee schedules with time clock software to track work hours and ensures labour law compliance. It allows companies to process payrolls. 

Features

• Time and attendance tracking.
• Labour forecasting.
• Mobile access.
• Training and support.
• Shift scheduling.

Reviews

Pricing

Starts at $2.50/user.

7.  ZoomShift

ZoomShift is a cloud-based workforce management software designed for hourly employees. With ZoomShift, businesses can manage payroll, reduce labour costs, and improve team communication. 

Features

• Offers tools for communication and management.
• Offers insights into customer issues.
• Provides omnichannel customer engagement.

Reviews

Pricing 

Lack of pricing transparency

8. Staffomatic

Staffomatic is a cloud-based workforce management tool that offers smart automation to simplify scheduling and time tracking for businesses. 

Features

• Offers employee time clock feature.
• Reporting and analytics.
• Provides a staff notification feature.
• Offers a vacation planner.
• Shift scheduling.

Reviews

Pricing 

Lack of pricing transparency

9. Skello

Skello is a workforce management solution for shift-based workplaces that enables team leads to create schedules. Skello facilitates open communication for employees and helps manage everyday work.

Features

• Offer time tracking features.
• Provides HR management solutions. 
• Provides a mobile app.
• Offers customisable templates.

Reviews

Source- Capterra  

Pricing 

Lack of pricing transparency.

10. Verint Workforce Management

Verint workforce management is a cloud-based contact centre application that uses automation to help forecast and schedule staff. The platform offers purpose-built workforce management functionality for back-office operations and branches, such as activity-based scheduling.

Features

• Labour forecasting and scheduling.
• Workforce analytics.
• Absence & leave management.
• Intraday management.

Reviews

Pricing 

Lack of pricing transparency.

Try Surfboard, the best Assembled alternative

There are multiple reasons why you must explore Surfboard as an alternative to Assembled. Here are a few of them 👇

• Surfboard offers an intuitive, user-friendly interface.
• It makes scheduling easier, and 
• lets you build custom shift plans based on your needs at affordable prices. 

Moreover, the platform integrates with your existing tech stack (at no extra cost) and ensures seamless team collaboration. Unlike Assembled, with Surfboard, you can significantly improve surfer productivity and customer satisfaction.   

➡️Want more reasons to choose Surfboard over Assembled? Here’s a detailed comparison.  

Start exploring the platform by booking a demo now.