Date Published: July 31, 2024 Categories: Industry The transformation of customer service jobs in 2024
Date Published: July 17, 2024 Categories: Industry 10 customer service books and podcasts you should know about in 2024
Date Published: March 20, 2024 Categories: Industry Bookable video calls and meetings as a customer support channel
Date Published: February 13, 2024 Categories: Industry Healthtech support: Delivering efficient patient care with Surfboard
Date Published: January 26, 2024 Categories: Industry Harnessing the power of data in support centre management
Date Published: October 30, 2023 Categories: Industry Why good scenario planning is the backbone of any successful support team
Date Published: October 27, 2023 Categories: Industry A day in the life of a workforce manager in healthcare: juggling data, people, and unexpected curveballs
Date Published: October 18, 2023 Categories: Industry What you actually need vs. what WFM makes you think you need
Date Published: October 12, 2023 Categories: Industry A guide to workforce management in call centres
Date Published: October 5, 2023 Categories: Industry Top 10 customer service outsourcing companies in 2024
Date Published: June 8, 2023 Categories: Industry Insights The top 9 employee shift scheduling software to consider in 2024
Date Published: May 31, 2023 Categories: Industry The 9 best call centre forecasting software to consider in 2024
Date Published: May 22, 2023 Categories: Industry Insights Everything you must know about workforce scheduling
Date Published: May 22, 2023 Categories: Industry Insights A complete guide to call centre forecasting in 2024
Date Published: April 20, 2023 Categories: Industry 6 common issues with workforce management software
Date Published: March 28, 2023 Categories: Industry Insights Implementing ChatGPT within a support team