Support team scheduling,
Generate efficient, SLA-hitting schedules in minutes, powered by integrated forecasting and reporting. Boost the happiness of your team and customers with Surfboard.
Loved by industry leading support teams
Simplify your planning with Surfboard
less time spent scheduling
reduction in employee attrition
improvement in team productivity
Transform your scheduling
Connect your stack
Surfboard seamlessly connects with your existing systems like HRIS, payroll and billing, CRM, ticketing, and time off, making it the single source of truth for your support team.
Be prepared for anything
Automatically forecast your ticket volumes and staffing needed to meet your service targets, including easy manual adjustments for events.
Offer your team more flexibility
Plan efficient shift patterns, round robins and rotations to provide the best coverage, without sacrificing flexibility.
Automate your intraday scheduling
Meet your SLAs, reduce costs and get valuable time back to use for more meaningful work, like coaching your team or improving processes.
Get insights on your team
Understand where time is spent or lost with simple yet powerful reporting. Gain insights into your schedules for continuous improvement.
Remove your timezone stress
Remove the chaos of managing and planning for international teams. Schedule surfers across the globe, in multiple timezones and languages.
Thanks to Surfboard, we enjoy automated schedules, tasks and shift rotations. The team absolutely loves how user-friendly Surfboard is, and we’re all happy to be a part of the scheduling world revolution.”Maja Basinska, Scheduling & Planning Lead, Wolf & Badger