WFM made simple.

Create efficient schedules with ease – hit SLAs with a happy customer support team. 

Real-time management, integrated forecasting, adaptable schedules, and tools to manage BPOs — all in one place.

Surfboard's real-time dashboard, intraday schedule and shrinkage reports
Surfboard's real-time dashboard, intraday schedule and shrinkage reports

Trusted by leading support teams

End-to-end planning,


Efficiently match supply with demand with customisable integrated forecasting.


Automate complex global scheduling. Ditch the spreadsheets, work smarter.

Real-time agility

Track adherence, enhance communication with Slack and adapt on the fly.


Monitor support team performance, analyse shrinkage, optimise resources.


Master your schedule

Seamlessly integrate forecasting into your workflow and centralise scheduling tasks. Revolutionise your planning for a more streamlined operation, leaving spreadsheets behind.

“Before Surfboard, I used to struggle for hours scheduling staff in 3 different teams with multiple daily tasks. Now, one-click of a button and an entire month of schedules are done!”

Jacqueline du Plooy, Regional CS Manager, Paymentology

Forecast driven shift and intraday scheduling in Surfboard

Optimise in real-time

Empower your team with a dynamic real-time dashboard. Navigate changing inflow patterns or shrinkage, keep your team on task with Slack, and swiftly adapt with peak efficiency.

Ben Gardner from Drift

“A key component to our support is making sure we can adhere to our SLA guidelines for response and in order to do so we need to have people available at the right place and right time”

Ben Gardner, VP of Customer Support, Drift


Simplify outsourcing

Effortlessly manage time, budgets, and global teams. Dive into scenario planning, balance trade-offs, and stay ahead with demand forecasting. Gain insights for reviewing shrinkage and budgets while planning diverse teams.

"I can’t imagine how we would do anything without Surfboard. As our team has grown, it’s grown with us. We’ve got multiple outsourced teams and Surfboard makes it really easy to manage them all in a democratic and simple way."

Isobel Mills, Lead Customer Delight Manager, Bloom & Wild

Monitor your team's performance, adherence, and support flexible working in Surfboard

Fuel team success

Track, nurture, and grow your team with actionable insights. Monitor performance, allocate development time, and schedule fairly – every time. Enable flexibility with availability and requests, guided by insights.

"As our team grew by 20x in 18 months, Surfboard was exactly what we needed to maintain high quality customer service at scale.”

Alex Fitzgerald, Founder, Cuckoo

Our customers love us

And so do their tools

Integrate your WFM with tools like Zendesk, Intercom, Dixa, Salesforce, HiBob, Slack or Google Calendar

Convenience & ROI,

Unlock the impact of clear scheduling and performance reporting with Surfboard — measurable results, guaranteed.

Integrate existing systems into Surfboard to power your schedule

Take your team to the next level

Ready to see why companies like Bloom & Wild, Beauty Pie, Cleo AI and Drift chose us? Let’s chat.