Support team scheduling,
made simple.

Generate efficient, SLA-hitting schedules in minutes, powered by integrated forecasting and reporting. Boost the happiness of your team and customers with Surfboard.

4.7 star G2 rating
Surfboard intraday schedule showing coverage for a large number of surfers

Loved by industry leading support teams

Simplify your planning with Surfboard

Surfboard connects ticketing, time off and calendar data to create efficient schedules
Without Surfboard, scheduling can be messy and disconnected


less time spent scheduling


reduction in employee attrition


improvement in team productivity

Transform your scheduling

Connect your stack

Surfboard seamlessly connects with your existing systems like HRIS, payroll and billing, CRM, ticketing, and time off, making it the single source of truth for your support team.

Visual showing all the integrations and connections that Surfboard has

Be prepared for anything

Automatically forecast your ticket volumes and staffing needed to meet your service targets, including easy manual adjustments for events.

Surfboard automatically creates forecasts to use for scheduling

Offer your team more flexibility

Plan efficient shift patterns, round robins and rotations to provide the best coverage, without sacrificing flexibility.

Surfboard shift plans let you schedule your team in multiple different ways

Automate your intraday scheduling

Meet your SLAs, reduce costs and get valuable time back to use for more meaningful work, like coaching your team or improving processes.

Schedule automatically using Surfboard activity plans

Get insights on your team

Understand where time is spent or lost with simple yet powerful reporting. Gain insights into your schedules for continuous improvement.

Trend graph for the service heros team, highlighting that Bogdan was the top performer

Remove your timezone stress

Remove the chaos of managing and planning for international teams. Schedule surfers across the globe, in multiple timezones and languages.

A timezone selector showing multiple timezones in Surfboard

Feel connected

Surfboard’s dedicated surfer app, boosted with integrations like Slack and calendar sync, allows surfers to access their schedule wherever they need it.

Surfboard connects to Slack and External calendars

Thanks to Surfboard, we enjoy automated schedules, tasks and shift rotations. The team absolutely loves how user-friendly Surfboard is, and we’re all happy to be a part of the scheduling world revolution.”

Maja Basinska, Scheduling & Planning Lead, Wolf & Badger

Take the plunge with Surfboard

Get up and running quickly and smoothly with top-rated support.

Users love Surfboard on G2