Support team scheduling,
Generate efficient, SLA-hitting shift and activity schedules in minutes, powered by integrated forecasting and reporting. Without sacrificing the happiness of your team.
Loved by industry leading support teams
Simplify your scheduling with Surfboard
less time spent scheduling
reduction in employee attrition
improvement in team productivity
Transform your scheduling
Connect your stack
Surfboard seamlessly connects with your existing systems like HRIS, payroll & billing, CRM, ticketing, and time off, making it the single source of truth for your support team.
Connect your ticketing platforms to generate granular forecasts of ticket volumes and staffing required to meet your service targets, including the ability to make adjustments based on changes in demand.
Create flexible shift schedules
Create effective shift patterns, round robins and rotations, to provide the best coverage, while taking your team’s preferences and availability into account.
Automate your intraday scheduling
Automated scheduling designed to meet your SLAs, reduce costs and give you time back to use for more meaningful work, like coaching your team or improving processes.
Get insights on your team
Understand where time is spent and lost with simple yet powerful reporting. Gain insights into your schedules for continuous improvement.
Remove your timezone stress
Remove the chaos of managing and scheduling international teams. Schedule surfers across the globe, in multiple timezones and languages.
Thanks to Surfboard, we enjoy automated schedules, tasks and shift rotations. The team absolutely loves how user-friendly Surfboard is, and we’re all happy to be a part of the scheduling world revolution.”Maja Basinska, Scheduling & Planning Lead, Wolf & Badger
Take the plunge with Surfboard
Get up and running quickly and smoothly with top-rated support.