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Turn your support team
into a profit centre

Guarantee your team is working on the right thing at the right time, maximising the performance of your agents, BPOs and AI – with the easiest to use WFM.

Turn your support team into a profit centre

Guarantee your team is working on the right thing at the right time, maximising the performance of your agents, BPOs and AI – with the easiest to use WFM.

Three webpages from Surfboard showing a performance report, a schedule and data

Trusted by leading support teams

End-to-end WFM,
simplified

Forecasting

Efficiently match supply with demand with customisable integrated forecasting.

Scheduling

Automate complex global scheduling. Ditch the spreadsheets, work smarter.

Real-time agility

Track adherence, enhance communication with Slack and adapt on the fly.

Reporting

Monitor team performance, analyse shrinkage, optimise resources.

iINTEGRATED FORECASTING

Accurate capacity planning

Seamlessly integrate forecasting into your workflow to gain confidence you’ll always have the right capacity across your team and AI to delight customers.

“Before Surfboard, I used to struggle for hours scheduling staff in 3 different teams with multiple daily tasks. Now, one-click of a button and an entire month of schedules are done!”

Jacqueline du Plooy, Regional CS Manager, Paymentology

Forecast driven shift and intraday scheduling in Surfboard
REAL-TIME MANAGEMENT

On the fly agility

Navigate changing inflow patterns or shrinkage, measure adherence and productivity and swiftly adapt with peak efficiency.

Ben Gardner from Drift

“A key component to our support is making sure we can adhere to our SLA guidelines for response and in order to do so we need to have people available at the right place and right time”

Ben Gardner, VP of Customer Support, Drift

OUTSOURCER MANAGEMENT

Manage BPOs confidently

Effortlessly manage time, budgets, and global teams. Dive into scenario planning, balance trade-offs, and stay ahead with demand forecasting. Gain insights for reviewing shrinkage and budgets while planning diverse teams.

"I can’t imagine how we would do anything without Surfboard. As our team has grown, it’s grown with us. We’ve got multiple outsourced teams and Surfboard makes it really easy to manage them all in a democratic and simple way."

Isobel Mills, Lead Customer Delight Manager, Bloom & Wild

Monitor your team's performance, adherence, and support flexible working in Surfboard
TEAM MANAGEMENT

Elevate your team and AI

Balance coverage and fairness with actionable insights. Monitor performance across your team and AI so that you’re always maximising results for your customers and your team.

"As our team grew by 20x in 18 months, Surfboard was exactly what we needed to maintain high quality customer service at scale.”

Alex Fitzgerald, Founder, Cuckoo

Our customers love us

And so do their tools

Integrate your WFM with tools like Zendesk, Intercom, Dixa, Salesforce, HiBob, Slack or Google Calendar

Convenience & ROI,
guaranteed

Unlock the impact of clear scheduling and performance reporting with Surfboard — measurable results, guaranteed.

Integrate existing systems into Surfboard to power your schedule

Take your team to the next level

Ready to see why companies like Bloom & Wild, Beauty Pie, Cleo AI and Drift chose us? Let’s chat.