Meet Surfboard, your trusted assistant
One place to manage your forecasts, shifts and schedules – without the hours of admin.
Everything you need in one place
Forecasting, shift planning, intraday scheduling, time off and meetings in one simple interface.
Lower costs, better SLAs
Improve your SLAs and lower costs by optimising your coverage and team’s time on service.
Simple, flexible and automated
Set up and integrate your systems in days to start automating efficient scheduling, your way.
integrate: Connect your existing tools
Connect your ticketing platform
Easily connect your existing platforms to start forecasting from day 1, with no dev-time needed.
Link time off calendars
Connect your HR systems and calendars with one click to integrate your team’s time off in Surfboard.
setup: Customise everything
Build forecasts the way you want them
Simple but powerful filtering allows you to group your tickets to reflect your customer channels or how your team is structured.
Set up in hours,
Fully customisable activities
Automatically schedule service and non service tasks to ensure your team have time for admin, training or development.
Ultra flexible shift patterns
Create custom shift patterns and plans for all your team’s needs across the year, including rotations and round robins.
automate: Be good busy
Detailed ticket and staffing forecasts
Get accurate ticketing and staffing forecasts 12 weeks in advance to plan more efficiently.
Improvement in forecasting
Granular forecasts have improved our customers’ ability to plan for peaks and manage outsourcing.
Reduction in planning time
Automated schedules have reduced the time our customers spend on planning and scheduling their team.
Schedule your team automatically
Intelligently combine forecasts, and team settings to automatically schedule shifts and daily activities in a fair and balanced way.
Surfboard helps us organise ourselves better, cover all our responsibilities and provide better service to our customers. Additionally, we used to manually manage scheduling ourselves and now Surfboard manages most of it, saving us time in both creating and making changes.Marina Romero, Customer Love Manager, Freshly Cosmetics
Ready to see more?
Take an interactive tour of Surfboard or book a demo with our team to learn more