Maximise your SLA performance with a better integrated WFM, built for teams of all sizes. Nurture and grow your customer support team with dedicated partner. Don’t get left behind.
Trusted by leading support teams
Our customers have seen proven results since switching from Tymeshift.
eCommerce
productivity gains with better adherence insights
of management time saved per year
Quality of support
9.9
8.6
Ease of use
9.3
8.6
Meets requirements
9.1
8.2
Shift scheduling
9.4
7.7
Reporting
9.2
6.9
Performance
9.2
6.7
Automation
9.0
7.7
Forecasting
8.9
7.1
Integrations
8.6
6.4
Quality of support
Surfboard 9.9
Tymeshift 8.6
Ease of use
Surfboard 9.3
Tymeshift 8.6
Shift scheduling
Surfboard 9.4
Tymeshift 7.7
Reporting
Surfboard 9.2
Tymeshift 6.9
Performance
Surfboard 9.2
Tymeshift 6.7
Automation
Surfboard 8.9
Tymeshift 7.7
Integrations
Surfboard 8.6
Tymeshift 6.4
"Surfboard's user-friendly interface and seamless integration made the setup process remarkably easy. We witnessed the benefits almost instantly, with improved team coordination, streamlined operations, and a noticeable boost in overall team clarity. Surfboard has proven to be a game-changer in optimising our workforce, and its impact was evident from day one."
Charlotte, Member Happiness Operations Manager
Connect unlimited ticketing and telephony systems, including Zendesk. Get more visibility by syncing time-off from your HRIS platforms. Improve team efficiency with Slack and Calendar integrations.
Better match supply with demand with more granular, customisable forecasting. Plan short and long-term with Surfboard’s smarter scenario planning and coverage tools.
Surfboard’s automated shift and activity planning tools, with fairness baked in, drastically reducing scheduling time. Simplify international team management with seamless timezone support.
Fully configurable scheduling allows you to support the unique need of your team and your business. Utilise round-robins and shift swaps, and collect working availability to improve fairness.
Ready to see why companies like Beauty Pie switched over from Tymeshift?