Shift Management Software: Supercharge your support team’s success with intuitive shift planning
Build shift plans and schedules based on the unique needs of your team and streamline scheduling in your customer support operations with one source of truth.
Why shift planning software?
Unlock efficiency and empowerment with our intelligent shift planning tools.
Efficient time management
Reduce time spent scheduling by 80% while lowering your labour costs and minimising effort with Surfboard’s shift planning software.
Seamless integrations
Effortlessly integrate our shift planning software with your existing systems. Streamline your operations and facilitate smooth coordination across different business functions.
Improved employee retention
Improve employee satisfaction and retention rates through accurate, flexible, and fair schedules that cater to their needs and preferences.
Surfboard shift planning
Stay prepared
Get ahead of spikes in demand and plan your internal or outsourced teams for busy periods.
Quickly adapt your schedule using Shift Plans, while taking timezones, rotations, and time off into account.
Plan holistically
Support teams who use our intuitive, interactive shift pattern builder enjoy more flexible working patterns, feel more in control of their schedule, and can easily plan for shift patterns and rotations in any timezone.
Fairer Round Robins
Surfboard’s Round Robin scheduling tool fairly automates and distributes shifts and time off in lieu across team members, reducing burnout and increasing morale.
Synced time off
Stop asking your team to book their holiday twice – Surfboard syncs time off seamlessly into your schedule through iCal links.
Teams can add as many calendars as they need, making managing international teams a whole lot simpler.
Say goodbye to timezone maths
Schedule shifts in any timezone, just tell us where your team are based, and we’ll do the rest. Remove the chaos of managing different timezones.
Publish when you’re ready
Make tweaks, collaborate with other team leads, and accommodate for time off in draft mode. Then publish whenever you’re ready.
Choose how far in advance you want to publish the schedule for your team, giving you more control and giving your team more autonomy over their schedule.
Shift scheduling in action
Experience a whistle-stop interactive product tour of Surfboard’s shift plans and schedule.
Surfboard’s reviews
The product is easy to view and understand by our team and new features and improvements are constantly being made. It was more simplified and easy to go from this from a spreadsheet, other alternatives almost felt too complex
Caitlin
Customer Delight Lead
It has made a previous very difficult task of managing a schedule, very easy now. To do date, I have found the using the platform to be very intuitive and very simple to male amendments as required
Peter
Customer Operations Lead
Before we used surfboard, I don’t think anyone understood our inflow and capacity as they do now. The spreadsheets we used to manage this in the past were clunky, broken and slow to put together
“Thanks to Surfboard, we enjoy automated schedules, tasks and shift rotations. The team absolutely loves how user-friendly Surfboard is, and we’re all happy to be a part of the scheduling world revolution.”
Florie
Senior CD Associate
We now don’t need to spend valuable time manually creating schedules, and we also know that each task is well-staffed
Rebecca
Onboarding Specialist
Overall I’ve enjoyed this experience. The automation of tasking based on prior inbound tickets is a lifesaver. It takes the guesswork out of scheduling peoples’ weeks and ensures they’re where they need to be for our customers
Phoenix
CX Team Lead
I love that it does most of the heavy lifting, meaning I can concentrate more on other tasks than having to monotonously schedule each day out, it gives me a lot of time back.
Shannon
Customer Operations Manager
Super easy to use, easy to navigate and everything is very self-explanatory, love that it takes absences from charlie HR
Holly
Customer Operations Team Lead
Surfboard has revolutionised our way of scheduling. It’s easy to use for both admins and users, it offers great features and there are more on the way.The top releases for us are Slack integration for the Team and shift pattern rotation for the admins.
Maja
Scheduling Executive & Supervisor
Loved by industry leading support teams
Learn more about Surfboard
Detailed forecasting
Use your historical ticket data to predict inflow and understand how many surfers you need 12 weeks into the future.
Intraday activity scheduling
Automatically schedule your team’s daily activities so they know what they’re working on.
Customer support scheduling software
Build customised shifts from scratch, automate staff rotation plans, and easily manage timezone differences – all from a single platform.
ROI with Surfboard
Avoid last-minute no-shows and boost your team’s productivity with customisable shift plans to achieve returns like never before.
FAQ’s
How does shift management impact business outcomes?
Efficient shift management directly affects business outcomes by ensuring optimal resource allocation, improved productivity, reduced scheduling conflicts, and enhanced employee satisfaction. Surfboard is an intuitive shift planning tool that helps businesses streamline operations and achieve better results.
How does Surfboard help improve workforce operations?
As an activity scheduling software, Surfboard empowers businesses to improve workforce operations through intuitive shift planning. By building shift plans based on the unique needs of your team, Surfboard ensures efficient scheduling, better coordination, and increased control over your workforce, leading to improved productivity and performance.
Is customer support available for Surfboard?
Yes. Surfboard’s customer support scheduling software provides customer support to help you with concerns or queries. Our support team ensures helping you make the most out of the platform and ensure a smooth shift-planning experience for your business.
Can Surfboard be helpful to small businesses?
Surfboard's shift planning software is designed to meet the unique needs of small businesses. Employee scheduling software for small businesses provides access to split shift planning, flexible work patterns, and simple timezone management, assisting small firms in streamlining their operations and staying organised.