Shift Management Software: Supercharge your support team’s success with intuitive shift planning

Build shift plans and schedules based on the unique needs of your team and streamline scheduling in your customer support operations with one source of truth.

Why shift planning software?

Unlock efficiency and empowerment with our intelligent shift planning tools.

vuesax/outline/star Efficient time management

Reduce time spent scheduling by 80% while lowering your labour costs and minimising effort with Surfboard’s shift planning software.

Seamless integrations

Effortlessly integrate our shift planning software with your existing systems. Streamline your operations and facilitate smooth coordination across different business functions.

Improved employee retention

Improve employee satisfaction and retention rates through accurate, flexible, and fair schedules that cater to their needs and preferences.

Surfboard shift planning

Stay prepared

Get ahead of spikes in demand and plan your internal or outsourced teams for busy periods.

Quickly adapt your schedule using Shift Plans, while taking timezones, rotations, and time off into account.

Plan holistically

Support teams who use our intuitive, interactive shift pattern builder enjoy more flexible working patterns, feel more in control of their schedule, and can easily plan for shift patterns and rotations in any timezone.

Surfboard's interactive shift pattern builder

Fairer Round Robins

Surfboard’s Round Robin scheduling tool fairly automates and distributes shifts and time off in lieu across team members, reducing burnout and increasing morale.

Synced time off

Stop asking your team to book their holiday twice – Surfboard syncs time off seamlessly into your schedule through iCal links.

Teams can add as many calendars as they need, making managing international teams a whole lot simpler.

Say goodbye to timezone maths

Schedule shifts in any timezone, just tell us where your team are based, and we’ll do the rest. Remove the chaos of managing different timezones.

Plan shifts in any timezone

Publish when you’re ready

Make tweaks, collaborate with other team leads, and accommodate for time off in draft mode. Then publish whenever you’re ready.

Choose how far in advance you want to publish the schedule for your team, giving you more control and giving your team more autonomy over their schedule.

Simplified image of the Surfboard product

Shift scheduling in action

Experience a whistle-stop interactive product tour of Surfboard’s shift plans and schedule.

Surfboard’s reviews

The product is easy to view and understand by our team and new features and improvements are constantly being made. It was more simplified and easy to go from this from a spreadsheet, other alternatives almost felt too complex


Customer Delight Lead

It has made a previous very difficult task of managing a schedule, very easy now. To do date, I have found the using the platform to be very intuitive and very simple to male amendments as required


Customer Operations Lead

Before we used surfboard, I don’t think anyone understood our inflow and capacity as they do now. The spreadsheets we used to manage this in the past were clunky, broken and slow to put together

“Thanks to Surfboard, we enjoy automated schedules, tasks and shift rotations. The team absolutely loves how user-friendly Surfboard is, and we’re all happy to be a part of the scheduling world revolution.”


Senior CD Associate

We now don’t need to spend valuable time manually creating schedules, and we also know that each task is well-staffed


Onboarding Specialist

Overall I’ve enjoyed this experience. The automation of tasking based on prior inbound tickets is a lifesaver. It takes the guesswork out of scheduling peoples’ weeks and ensures they’re where they need to be for our customers


CX Team Lead

I love that it does most of the heavy lifting, meaning I can concentrate more on other tasks than having to monotonously schedule each day out, it gives me a lot of time back.


Customer Operations Manager

Super easy to use, easy to navigate and everything is very self-explanatory, love that it takes absences from charlie HR


Customer Operations Team Lead

Surfboard has revolutionised our way of scheduling. It’s easy to use for both admins and users, it offers great features and there are more on the way.The top releases for us are Slack integration for the Team and shift pattern rotation for the admins.


Scheduling Executive & Supervisor

Loved by industry leading support teams

Learn more about Surfboard

Detailed forecasting

Use your historical ticket data to predict inflow and understand how many surfers you need 12 weeks into the future.


Intraday activity scheduling

Automatically schedule your team’s daily activities so they know what they’re working on.

Activity Scheduling

Customer support scheduling software

Build customised shifts from scratch, automate staff rotation plans, and easily manage timezone differences – all from a single platform.


ROI with Surfboard

Avoid last-minute no-shows and boost your team’s productivity with customisable shift plans to achieve returns like never before.

ROI Calculator


Efficient shift management directly affects business outcomes by ensuring optimal resource allocation, improved productivity, reduced scheduling conflicts, and enhanced employee satisfaction. Surfboard is an intuitive shift planning tool that helps businesses streamline operations and achieve better results.

As an activity scheduling software, Surfboard empowers businesses to improve workforce operations through intuitive shift planning. By building shift plans based on the unique needs of your team, Surfboard ensures efficient scheduling, better coordination, and increased control over your workforce, leading to improved productivity and performance.

Yes. Surfboard’s customer support scheduling software provides customer support to help you with concerns or queries. Our support team ensures helping you make the most out of the platform and ensure a smooth shift-planning experience for your business.

Surfboard's shift planning software is designed to meet the unique needs of small businesses. Employee scheduling software for small businesses provides access to split shift planning, flexible work patterns, and simple timezone management, assisting small firms in streamlining their operations and staying organised.