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Call centre reporting and analytics
Understand how your customer support team really operates. Track performance, adherence, shrinkage and more with simple yet powerful reporting.
Empowering
Surfers can see and track their own performance within Surfboard with fair, transparent reporting.
Human
We don’t believe in tracking for tracking’s sake. All of our tools are designed to improve your schedules and support your team.
Understandable
You don’t need to be an expert to read our reports. Enjoy easy-to-read and jargon-free call centre reporting.
Improve efficiency through schedule analysis
Visualise how your team’s time is spent. Understand your shrinkage, utilisation and schedule accuracy. Diagnose issues faster.
Seamlessly track productivity and time-on-task
Seamlessly track how much time your team are spending in adherence and on-task using your ticketing integrations.
Surfboard gives managers and surfers transparency over their data.
Identify behavioural trends
Celebrate your team’s wins and easily identify which surfers need additional support or training to reach their potential.
Easy time management
Create compliant and accurate timesheets with clock in/out and overtime reporting, allowing surfers to easily record their own time.
The most important thing for us when looking for a new scheduling system was an aligned experience across all tools and software that we use, we use multiple platforms on a daily basis and so a seamless integration was key. With Surfboard, we found that.
Liam Nooney, Customer Love Team Lead, Butternut Box
Get Surfboard for your team
Ready to see why companies like Bloom & Wild, Beauty Pie, Cleo AI and Drift chose us? Let’s chat.