Plans for everyone

Starters

  • Shift planning incl. rotations and round robins
  • Reporting
  • Clock in and out
  • Overtime
  • Time off integrations
  • Timezone management
Request pricing

Pro ⭐️

  • Everything in Scalers
  • Ticketing and telephony system integrations
  • Forecasting by custom channel
  • Performance and schedule analytics
  • Dedicated customer success manager
  • Monthly business review
Request pricing

Scalers

  • Everything in Starters
  • Automated intraday scheduling
  • Activity tracking and reporting
  • Coverage monitoring
  • Slack integration
  • Calendar integrations
Request pricing


ForecastingStartersScalersProfessional
Unlimited ticketing platform integrations
Accurate forecasting
Forecast by custom channel or inbox
Staffing required to meet SLAs
Make forecast adjustments
Set shrinkage levels
Compare forecast with actuals
Scenario planning tools

ReportingStartersScalersProfessional
Exportable timesheets
Clock in and clock out
Overtime reporting
Schedule analytics and insights
Shrinkage reporting
Coverage accuracy analysis
Track agent utilisation
Track agent productivity
Track agent time-on-task (adherence)

Shift PlanningStartersScalersProfessional
Reusable shift plans
Rotating shift patterns
Automated Round Robins
Time off in lieu
Split shifts
Sync time off
Track contracted hours
Draft and publish control
Overtime scheduling and tracking
Collect working availability
Shift swap and change requests
Break scheduling

Activity PlanningStartersScalersProfessional
Automated activity scheduling
Fair time allocation and distribution
Sync external meetings
Schedule by skill
Schedule according to a forecast
Schedule to meet a time target
Shift-specific activity planning
Track channel coverage
Quick and easy editing tools
Draft and publish control
Concurrent activity scheduling
Utilisation tracking
Real-time editing

Management ToolsStartersScalersProfessional
Password login and Google SSO
SOC2 certification
Timezone management tools
Custom team structure
Mobile-friendly surfer (agent) account
Custom user permissions
Pull data from external calendars
Export schedule to external calendars
Slack App and notifications



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