Surfboard vs. Playvox
Stay agile with a smarter, simpler WFM
Get started in weeks, not months with a simpler and more intuitive WFM. Surfboard is highly configurable, supporting each team’s unique ways of working.
Trusted by leading support teams
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Proven results with Surfboard
Our customers have seen proven results since switching from Playvox.
EdTech
3x
higher efficiency during peak season
8 weeks
reduction in set-up time compared to Playvox.
HealthTech
$10k
annual cost savings with Surfboard
8hrs+
of management time saved weekly
Based on 2024 G2 reviews
Don't settle for less.
Get more with Surfboard.
Quality of support
9.9
8.5
Ease of set-up
9.6
7.9
Ease of use
9.3
8.5
Meets requirements
9.1
8.5
Reporting
9.2
8.8
Performance
9.2
8.6
Team communication
9.1
8.7
Customisation
9.0
–
Internationalisation
9.0
–
Automation
8.9
7.7
Forecasting
8.9
8.3
Based on 2024 G2 reviews
Don't settle for less.
Get more with Surfboard.
Quality of support
Surfboard 9.9
Playvox 8.5
Ease of set-up
Surfboard 9.6
Playvox 7.9
Ease of use
Surfboard 9.3
Playvox 8.5
Reporting
Surfboard 9.2
Playvox 8.5
Performance
Surfboard 9.2
Playvox 8.6
Customisation
Surfboard 9.0
Playvox –
Automation
Surfboard 9.0
Playvox 7.7
"Onboarding was a breeze - I completed it within a few days and had set up every integration we needed within seconds. Surfboard has enabled us to be much clearer and fairer with our scheduling for our frontline executives, the clean, fresh GUI is a far cry from others on the market that concentrate on the unimportant things, and not on what really matters for the end user."
Scott Williams, Workforce Manager, MyTutor
CONNECTED
Connect more of your tools with extensive integrations
Forecasting via multiple ticketing and telephony systems and time-off sync via HRIS platforms. Improve team efficiency with more intelligent Slack and Calendar integrations.
SIMPLER
Provide better service with smarter forecasting and analysis
Better match supply with demand with more granular, customisable forecasting. Plan short and long-term with Surfboard’s smarter scenario planning and coverage tools.
FAIRER
Automated and efficient scheduling (that’s fairer too)
Surfboard’s automated shift and activity planning tools, with fairness baked in, drastically reducing scheduling time. Simplify international team management with seamless timezone support.
SMARTER
Empower your team with improved tools for flexibility
Fully configurable scheduling allows you to support the unique need of your team and your business. Utilise round-robins and shift swaps, and collect working availability to improve fairness.
A partner as dedicated to your success as you are
- Transition in as little as 2 weeks
- Dedicated Customer Success manager
- Personalised training
- Responsive support
Hear how Surfboard supports the culture at MyTutor
Jaime Carmichael, Operations Lead explains how Surfboard allows MyTutor to increase their efficiency through enhanced automation while supporting the unique needs of their team.
Hear it from our customers
Surfboard has completely changed the way we work as an organisation.
The service you receive is hands down some of the best you'll ever see. You are in great hands with a partner who will make sure you succeed.
Now I have a global view of what everyone should be doing. We have already made some improvements thanks to the visibility that Surfboard gives us.
I managed to create my plans in Surfboard in less than an hour and get up and running in the same week. I'm glad I've finally found a WFM built for the modern age.
A must have for any CX team! Revolutionary tool on the market. People behind it really listen to feedback and work tirelessly to improve their product.
Surfboard has been a godsend at Hometree. The team use it daily and enjoy the functionality of it.
Surfboard has completely re-shaped our workforce management approach to our team.
Exactly what we were looking for and more. Our productivity and staffing levels are now crystal clear, helping us plan effectively.
Onboarding was a breeze - I completed it within a few days and had set up every integration we needed within seconds.
We are really receiving a tailored experience and product, that is often updated to meet our needs.
Being able to sync our goals into Surfboard is game-changing. I can easily set a goal for an activity and rest easy knowing it will take care of itself when I apply an activity plan.
Great overall visibility of the entire team making CX operations a lot easier. Taking away the micro-management of the day to day.
Take your team to the next level
Ready to see why top EdTech and HealthTech companies left Playvox for Surfboard?