Date Published: July 2, 2024 Categories: Surfboard Surfboard rated the most implementable WFM with best results in G2 summer 2024 report
Date Published: June 10, 2024 Categories: Product Measure the value of your support team with Surfboard performance
Date Published: September 25, 2024 Categories: Surfboard Surfboard top for customer relationships for third time running in G2 Fall 2024 report
Date Published: September 16, 2024 Categories: Guides A guide for Average Handle Time (AHT) for email and chat
Date Published: September 11, 2024 Categories: Product Redefining Average Handle Time (AHT) for omni-channel customer service
Date Published: August 6, 2024 Categories: Webinars How to implement AI and introduce proactive support: Lessons from Cleo and Sentisum
Date Published: July 31, 2024 Categories: Industry The transformation of customer service jobs in 2024
Date Published: July 17, 2024 Categories: Industry 10 customer service books and podcasts you should know about in 2024
Date Published: July 2, 2024 Categories: Surfboard Surfboard rated the most implementable WFM with best results in G2 summer 2024 report
Date Published: July 1, 2024 Categories: Webinars Using AI vs Adherence to unlock productivity: webinar recap
Date Published: June 19, 2024 Categories: Success Stories Lingoda clear email backlog through forecast-driven scheduling with Surfboard
Date Published: June 10, 2024 Categories: Product Measure the value of your support team with Surfboard performance
Date Published: June 7, 2024 Categories: Success Stories Grow Therapy improve adherence by 19% with Surfboard
Date Published: May 29, 2024 Categories: Success Stories BPO The Consumer Helpline guarantees customer SLAs with Surfboard WFM
Date Published: April 10, 2024 Categories: Insights What is Intraday Scheduling in workforce management?