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Date Published: June 5, 2023 Categories: Insights Not Categorized Surfboard Letting team leads take charge of daily schedules
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Date Published: May 31, 2023 Categories: Industry Insights The 9 best call centre forecasting software to consider in 2023
Date Published: May 22, 2023 Categories: Industry Insights Surfboard The state of shift working in the UK 2023
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Date Published: May 22, 2023 Categories: Industry Insights A complete guide to call centre forecasting in 2023
Date Published: April 20, 2023 Categories: Industry Insights Technology 6 common issues with workforce management software
Date Published: March 28, 2023 Categories: Industry Insights Implementing ChatGPT within a support team
Date Published: March 22, 2023 Categories: Industry Insights Round Robin Scheduling – Tips for Customer Support
Date Published: March 14, 2023 Categories: Industry Insights How to avoid employee burnout in customer support
Date Published: February 24, 2023 Categories: Industry Insights Split shifts: How to improve flexibility for support teams
Date Published: January 31, 2023 Categories: Industry Insights The Importance of Team Planning in Customer Support
Date Published: January 19, 2023 Categories: Insights Measuring the return on investment of scheduling software
Date Published: January 11, 2023 Categories: Industry Insights Maintaining a profitable support team during a downturn
Date Published: January 6, 2023 Categories: Industry Insights What is Intraday Scheduling in workforce management?
Date Published: December 15, 2022 Categories: Industry Insights 6 tips for working in a remote customer support role
Date Published: December 6, 2022 Categories: Industry Insights Why is team collaboration so important in customer support?
Date Published: November 30, 2022 Categories: Industry Insights Customer Support: 7 essential skills for success