Surfboard for Aircall
Forecast demand, create schedules and track performance by integrating your Aircall ticket data.
Used by leading support teams
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Utilise your Aircall data
Customer support teams offer phone service to deal with urgent queries and make it easy for customers to get in touch. When phone support is offered, correct scheduling becomes even more imperative to avoid queues from building up.
Surfboard provides a seamless one-click integration into Aircall that powers accurate forecasting and scheduling.
"Thanks to the great support from the Surfboard team, we can now enjoy automated schedules, tasks and shift rotations. The team absolutely loves how user-friendly the surfer view is. We’re happy to be a part of the scheduling revolution.”
Maja Basinska, Community Operations Manager, Wolf & Badger
FORECASTING
Forecasting for Aircall
Surfboard is configurable to meet exactly how your Aircall is set up or the specialisations within your team. If you divide up your calls by language or case topic, you can also split your Surfboard forecasting in the same way to maximise accuracy and ensure Surfboard matches the way your team needs to be scheduled.
REAL-TIME MANAGEMENT
Real-time monitoring for Aircall
It’s common for phone queues to build up, and when that happens you need to know who on your team is working on what so you can easily move people to cover phones and reduce wait times.
AGENT PERFORMANCE
Schedule adherence for Aircall
Surfboard’s Aircall integration allows you to see how well schedules are being followed, or adhered to, by monitoring agent activity within Aircall.
Whether an agent is on a call, calling prospects, or hanging up within their allocated time in Aircall, you’ll be able to see whether they’re “on-task” and what their productivity is.
Other workforce management systems only track “status” within Aircall (online or offline), by going the layer detail in showing the number of interactions, you get a true sense of adherence and productivity.
Surfboard’s time-on-task data is available for both managers and surfers (agents), enabling agents to monitor their own metrics and ensure two-way accountability.
Seamlessly switch to
Aircall with Surfboard
Our partnership ensures a smooth migration for both your telephony and workforce management systems. Trust us to guide you through the process, so you can focus on what matters most – delivering exceptional support.
How teams use Surfboard with Aircall
An investment that
pays off
Happy teams, reliable SLA performance,
and delighted customers.
↓80%
Less scheduling time
↓40%
Less employee attrition
↑30%
Higher team productivity
Take your team to the next level
Ready to see why companies like Bloom & Wild, Beauty Pie, Cleo AI and Drift chose us? Let’s chat.