Sitemap
Pages
Resources
- Ophelos Save Time Scheduling with Surfboard
- Round Robin Scheduling – Tips for Customer Support
- Webinar: Boosting Team Morale For Customer Support
- Surfboard x Klaus Partnership Announcement
- How to avoid employee burnout in customer support
- Cuckoo grows 20x with Surfboard
- Split shifts: How to improve flexibility for support teams
- Be more prepared when scheduling with draft and publish
- Removing the nightmare of scheduling across timezones
- Scheduling fairly using round robins
- Plan every kind of shift with Surfboard’s shift pattern builder
- Schedule how you want, when you want with Surfboard Plans
- The Importance of Team Planning in Customer Support
- Measuring the return on investment of scheduling software
- KatKin Success Story: Cat health experts expand their support team
- Maintaining a profitable support team during a downturn
- What is Intraday Scheduling? The definitive explanation
- Surfboard has integrated with Slack
- 6 tips for working in a remote customer support role
- What is flexible working?
- Why is team collaboration so important in customer support?
- Customer Support: 7 essential skills for success
- What is workforce scheduling? The definitive guide
- What is shift planning? 4 must-know best practices
- Contact centre scheduling: 5 best practices
- Surfboard Raises $5 Million Seed Round
- Wolf & Badger, Surfboard, and the scheduling revolution
- Call centre scheduling: How to get it right
- Shift Rotations: Are they important for customer support teams?
- How to turn your customer support team into a profit centre
- Scaling a customer support team in 4 steps
- 4 Reasons Why Increased Visibility Leads to Happier CX Teams
- What is Non-live Staffing and why is it Important?
- Benefits of Geographically Distributed Teams
- How Hypervolt reduced missed calls and improved staffing accuracy with Surfboard
- Customer service forecasting doesn’t need to be complicated
- How our improved activity settings make life better for customer service teams
- e-Book Preview: Measuring performance in a support team
- Why good workforce scheduling requires excellent and customisable forecasting
- Developing the right team structure for your contact centre
- Managing rotations in shift scheduling: A guide
- Providing excellent service in eCommerce – Webinar
- How to Enhance Forecasting in Your Contact Centre
- Summer Prep: Tips to Keep Your Support Team Running Smoothly
- Managing a Hybrid Customer Service Team: Tips for Success
- Scheduling breaks for your team is now easier than ever
- How to measure customer satisfaction in a contact centre
- Implementing planning software to control costs
- Should you extend your contact hours? | Free CX Webinar
- Why your B2B support team needs planning software
- Stepping into the role of leading a support team | Free CX Webinar
- Spreadsheets are out. Welcome to your new Surfboard schedule.
- How to Automate your Customer Experience | Free CX Webinar
- Using generic scheduling software is a red flag for customer service teams
- Working the way you do with activity scheduling
- Choosing the right Customer Service Contact Channels | Free CX Webinar
- Success Story: Lick
- We’re a Certified B Corp Pending!
- How to work with Outsourcing Partners | Free CX Webinar
- 5 ways to set your target response time
- The state of shift working in the UK 2022
- Introducing our new shift plan view
- Why you need team planning software while you’re still small
- We’ve got a problem with traditional Workforce Management software
- How we build forecasts to improve customer service
- Why is our app built with NestJS?
- Success Story: Virtuo
- We’re removing jargon (from everything)
- Success Story: Freshly Cosmetics
- Celebrating Surfboard’s 1st Birthday
- Success Story: Bloom & Wild
- How 20% time can make your team happier without impacting service
- Industry Interview: Luba Chudnovets, Co-Founder at Cordless and ex Head of Scaling Operations at Monzo
- Why we’re not “Workforce Management (WFM)” software
- Life at Surfboard
- Engineering Culture at Surfboard
- What remote means for CX teams
- The effect of Covid on workforce planning
- Our first quarter as a company
- How government agencies can provide better service
- We’re on a mission to make work more human