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Resources
- Customer service-obsessed Klaus chooses Surfboard to power their scheduling
- Top 10 Assembled alternatives in 2023: Plans, features, and benefits
- Top 10 Tymeshift alternatives in 2023: Plans, features, and benefits
- Top 10 Calabrio alternatives in 2023
- Top 10 Playvox alternatives in 2023
- Scheduling to keep support teams happy
- Remove the hassle of shift swaps and change requests
- Using adherence to boost your team’s performance
- The importance of measuring team morale for customer support and why we’ve made this easier
- Scheduling your part-time and flexible team just got a whole lot easier
- Paymentology automates global scheduling with a click of a button with Surfboard
- Summer ‘23 Make it Sparkle time
- Anna Money automates the scheduling of over 20 tasks using Surfboard
- Customer service skills – Top 11 skills your CX team needs to develop
- 5×8 schedule: Definition, sample, pros & cons
- How to calculate call centre staffing in 2023 (incl. free Excel scheduling template)
- A guide to workforce management scheduling in 2023 | Surfboard
- CX Demand Forecasting: Benefits, Use Cases, & Implementation
- Surfboard vs Assembled: A 2023 comparison
- Surfboard vs Injixo: A 2023 comparison
- Mastering workforce management KPIs: importance, benefits, selection criteria, and metrics
- Surfboard vs Tymeshift: 2023 comparison
- 5 workforce forecasting tips for your business
- How many surfers do you need? | Free call centre staffing plan template
- Drift transition their team’s WFM in one week with Surfboard
- Mercuryo attains a 90%+ service level with Surfboard
- Calculating occupancy in call centres
- Butternut Box ditch WFM and save 5+ hours a week with Surfboard
- Supercharge support with Surfboard’s Salesforce integration
- 10 tips to optimise workforce scheduling in 2023
- Surfboard vs When I Work: What’s the right choice for you?
- Surfboard vs Deputy: What’s the right choice for you?
- Surfboard vs Playvox: A 2023 comparison
- A complete guide to workforce forecasting 2023
- Ostrom hits a 4.8 ⭐ Trustpilot score with Surfboard
- Surf your schedule straight to your calendar
- Hometree automates 24/7 support team scheduling with Surfboard
- The top 9 employee shift scheduling software to consider in 2023
- The 9 best workforce management software in 2023
- Letting team leads take charge of daily schedules
- What is schedule adherence in a call centre? | How to calculate it?
- The 9 best call centre forecasting software to consider in 2023
- How to plan for public holidays with Surfboard
- The state of shift working in the UK 2023
- Everything you must know about workforce scheduling
- A complete guide to call centre forecasting in 2023
- Announcing our partnership with Front
- Improve accountability and compliance with time and attendance reporting
- 6 common issues with workforce management software
- Fair, efficient and automated intraday scheduling
- Implementing ChatGPT within a support team
- Ophelos save time scheduling with Surfboard
- Round Robin Scheduling – Tips for Customer Support
- Webinar: Boosting Team Morale For Customer Support
- Surfboard x Klaus Partnership Announcement
- How to avoid employee burnout in customer support
- Cuckoo grows 20x with Surfboard
- Split shifts: How to improve flexibility for support teams
- Be more prepared when scheduling with draft and publish
- Removing the nightmare of scheduling across timezones
- Scheduling fairly using round robins
- Plan every kind of shift with Surfboard’s shift pattern builder
- Schedule how you want, when you want with Surfboard Plans
- The Importance of Team Planning in Customer Support
- Measuring the return on investment of scheduling software
- Katkin expand their support team with Surfboard
- Maintaining a profitable support team during a downturn
- What is Intraday Scheduling in workforce management?
- Surfboard has integrated with Slack
- 6 tips for working in a remote customer support role
- What is flexible working?
- Why is team collaboration so important in customer support?
- Customer Support: 7 essential skills for success
- What is workforce scheduling? The definitive guide
- What is shift planning? 4 must-know best practices
- Top 7 call centre scheduling best practices
- Surfboard Raises $5 Million Seed Round
- Wolf & Badger automate scheduling with Surfboard
- Call centre scheduling: How to get it right
- Shift Rotations: Are they important for customer support teams?
- How to turn your customer support team into a profit centre
- Scaling a customer support team in 4 steps
- 4 Reasons Why Increased Visibility Leads to Happier CX Teams
- What is Non-live Staffing and why is it Important?
- Benefits of Geographically Distributed Teams
- Hypervolt reduce missed calls by 10% with Surfboard
- Customer service forecasting doesn’t need to be complicated
- How our improved activity settings make life better for customer service teams
- e-Book Preview: Measuring performance in a support team
- Why good workforce scheduling requires excellent and customisable forecasting
- Developing the right team structure for your contact centre
- A comprehensive guide to managing rotations in shift scheduling
- Providing excellent service in eCommerce – Webinar
- How to Enhance Forecasting in Your Contact Centre
- Summer Prep: Tips to Keep Your Support Team Running Smoothly
- Managing a Hybrid Customer Service Team: Tips for Success
- Scheduling breaks for your team is now easier than ever
- How to measure customer satisfaction in a contact centre
- Implementing planning software to control costs
- Should you extend your contact hours? | Free CX Webinar
- Why your B2B support team needs planning software
- Stepping into the role of leading a support team | Free CX Webinar
- Spreadsheets are out. Welcome to your new Surfboard schedule.
- How to Automate your Customer Experience | Free CX Webinar
- Using generic scheduling software is a red flag for customer service teams
- Working the way you do with activity scheduling
- Choosing the right Customer Service Contact Channels | Free CX Webinar
- Lick reduces planning time by 75% with Surfboard
- We’re a Certified B Corp Pending!
- How to work with Outsourcing Partners | Free CX Webinar
- 5 proven ways to reduce customer service response time
- The state of shift working in the UK 2022
- Introducing our new shift plan view
- Why you need team planning software while you’re still small
- We’ve got a problem with traditional Workforce Management software
- How we build forecasts to improve customer service
- Why is our app built with NestJS?
- Virtuo plan for multiple languages long-term with Surfboard
- We’re removing jargon (from everything)
- Freshly Cosmetics plan for peaks with Surfboard
- Celebrating Surfboard’s 1st Birthday
- Bloom & Wild improve forecasting accuracy by 33% with Surfboard
- How 20% time can make your team happier without impacting service
- Industry Interview: Luba Chudnovets, Co-Founder at Cordless and ex Head of Scaling Operations at Monzo
- Why we’re not “Workforce Management (WFM)” software
- Life at Surfboard
- Engineering Culture at Surfboard
- What remote means for CX teams
- The effect of Covid on workforce planning
- Our first quarter as a company
- How government agencies can provide better service
- We’re on a mission to make work more human