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Benchmarking compensation and benefits in support
To attract the best talent, you need to have a competitive offering. This report provides a breakdown of compensation and benefits for customer support teams in Europe, UK and USA.
What’s the average salary for a support agent in 2024?
If you’re managing a CS team, ensuring your agents are well-compensated and satisfied with their benefits package is important to maintaining high levels of employee engagement and customer satisfaction.
What type of benefits should I offer for support agents?
Beyond just basic job responsibilities, the compensation and benefits provided to customer service agents significantly impact their job satisfaction and performance. By benchmarking against industry standards, you can ensure your offerings are competitive and attractive to top talent, as well as able to budget for future hires.
More eBooks from Surfboard
Running an effective support team
Choosing the right metrics is key to the success of any customer support team. Learn how to pick metrics to achieve and maintain efficient, cost-effective and high-quality service.
Scaling a customer support team
The complete guide to overcoming the challenges of scaling a support team with best practices from seasoned support leaders including Dixa, Monzo, Revolut, Deliveroo and more.
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