Scaling a customer support team
Hiring takes a long time, training is time consuming and costly, metrics change at different stages of growth, businesses grow in complexity and customer service needs to resist adding that complexity in their function. Then you have to deal with angry customers when there is a product or service defect. Add on high agent churn in the industry and as a manager you’ve really got your hands full.
Learn from leaders
Support teams for decades have needed to reinvent the wheel because there aren’t enough resources out there. At Surfboard, we’re lucky to have some of the best and brightest support leaders in our network. They have been kind enough to share their insights, learnings and best practices so that other support leaders at all stages of their growth journey can benefit from their wisdom.
Start surfing today
We’re called Surfboard because we know that you’re always navigating waves when running a customer support team. We’re providing you the tool to do this: the Surfboard. As the phrase goes: You can’t stop the waves, but you can learn to surf.
We’re grateful to the incredible set of leaders who have lived through the scaling of support teams at notable companies and shared their learnings with us.
Read the eBook
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