WFM RFP template

Download our free RFP template to guide you through the process of evaluating workforce management software solutions.

Find the right WFM solution to unlock the full potential of your support team

Our RFP template guides you through essential decision elements such as forecasting and scheduling capabilities, various aspects of user experience, budget considerations, and adherence to security standards, ensuring you choose a WFM partner that perfectly aligns with your operational objectives.

Learn how to build a solid WFM business case

Our eBook will walk you through the process of translating operational challenges into persuasive, solution-focused metrics, effectively securing buy-in from your decision-makers.

Get your copy

Date Published:: October 12, 2023
Categories:: Industry

A guide to workforce management in call centres

Learn the signs that mean your support team is ready for WFM

Date Published:: February 20, 2024
Categories:: Industry

When does a contact centre need WFM?

Data analytics for customer support teams

Date Published:: January 26, 2024
Categories:: Industry

Harnessing the power of data in support centre management

Which features and tools customer support teams need from WFM

Date Published:: October 18, 2023
Categories:: Industry

What you actually need vs. what WFM makes you think you need

Stay in touch

Sign up for our newsletter to receive more great content on the world of customer service and Surfboard directly to your inbox. Or follow us on LinkedIn for more posts and updates.