What’s your scheduling style?

There are many ways to schedule a customer support team, from the super flexible, agent-focused approach to the hyper-organised, ‘every second forecasted’ approach. There’s no wrong way to do it, but the way you schedule can have a big impact on your team and the results you can achieve.

A group of Surfboard sea creatures including an octopus, crab, sea turtle and dolphin

✨ Take the quiz ✨

Take the quiz and learn more about your own scheduling style.

So, what’s your  style?

Get personalised tips on how to take your scheduling style to the next level.

Cautious crab

Your focus on data and metrics sets your team up for success. Learn more about how to take your team to the next level.

Suggested reading

A happy crab with three labels: organised, data-orientated, risk averse

Owning-it octopus

You’re a multi-tasking wonder. Learn more about how to up-skill the rest of your team to take the stress off yourself.

Suggested reading

An octopus with three labels: unfazed, adaptable, multi-tasker

Diligent dolphin

You care deeply about the happiness and wellness of your team. Learn how to leverage this to achieve your goals.

Suggested reading

A dolphin with three labels: caring, personable, optimiser

Untroubled turtle

Your laid back approach gets the job done without breaking a sweat. Learn how you can introduce more processes to level-up.

Suggested reading

A sea turtle wearing sunglasses with three labels: intuitive, laid-back, trusting

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