per hour
Minutes
seconds
Respond to
%
of inbounds in
seconds
 
Advanced options
What’s this? The time surfers are paid but are not available to handle calls.
%
What’s this? The maximum time surfers can spend handling customer interactions and related activities.
%
arrow

Tell us about your inbounds to calculate the required staffing

 

Your results

100
Surfers
100
Calls
95%
Service level
84%
Occupancy
Compute hourly staffing

Adjust the inbound volumes below to calculate hourly staffing

Hours
Inbounds
Surfers
0:00
100
1:00
100
2:00
100
3:00
100
4:00
100
5:00
100
6:00
100
7:00
100
8:00
100
9:00
100
10:00
100
11:00
100
12:00
100
13:00
100
14:00
100
15:00
100
16:00
100
17:00
100
18:00
100
19:00
100
20:00
100
21:00
100
22:00
100
23:00
100
per hour
Minutes
seconds
Respond to
%
of inbounds in
seconds
 
Advanced options
What’s this? The time surfers are paid but are not available to handle calls.
%
What’s this? The maximum time surfers can spend handling customer interactions and related activities.
%
arrow

Tell us about your inbounds to calculate the required staffing

 

Your results

100
Surfers
100
Calls
95%
Service level
84%
Occupancy
Compute hourly staffing

Adjust the inbound volumes below to calculate hourly staffing

Hours
Inbounds
Surfers
0:00
100
1:00
100
2:00
100
3:00
100
4:00
100
5:00
100
6:00
100
7:00
100
8:00
100
9:00
100
10:00
100
11:00
100
12:00
100
13:00
100
14:00
100
15:00
100
16:00
100
17:00
100
18:00
100
19:00
100
20:00
100
21:00
100
22:00
100
23:00
100