Running an effective support team: the five metrics that matter

Martin Kõiva, CEO Klaus

Keep in mind that if you have “20 important priorities”, you essentially don’t have priorities.

Martin Kõiva, CEO, Klaus

Get to the core of customer support team metrics 

  • How to use resolves as a measure of productivity
  • What shrinkage is and how to measure it
  • How to set service levels and measure quality

Measure and achieve your metrics with Surfboard

Surfboard offers a suite of reporting tools, designed for customer support teams.

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