Customer Support Scheduling Software

We’re Surfboard. The first collaborative scheduling software platform built for customer support teams.

Trusted by support teams at…

What does Surfboard do?

Forecasting

Surfboard predicts inflow to understand how many support agents are needed 12 weeks into the future.

Shift Planning

Customisable, automatic, easy-to-use shift planning allows your team to choose the shifts that suit them.

Scheduling

Get a detailed view of your teams daily & weekly activities so you know you’ve got the right people, on the right tasks, at the right time.

Communication

Surfboard empowers support teams to communicate through Slack notifications, messaging, and task reminders.

Shift Planning

Surfboard lets team set their shifts well in advance and takes the whole team into account.

The bottom line is that Surfboard shift planning makes a customer support agents life better, and happy teams make for happy customers.

Support Team Scheduling

Surfboard lets managers automate the boring scheduling stuff so they can spend time doing the work that matters to them, developing their team.

Customer support teams that are well-trained, developed, and motivated are guaranteed to provide great customer experiences.

Forecasting

Surfboard forecasting lets support teams predict their future demand using historical ticket data.

accurately match support request levels with agent availability, ensuring great customer experience.

surfboard for slack integration showing notifcations

Communication

Surfboards integration with Slack lets support teams stay connected throughout the day.

It also sends shift reminders and notifications for managers and support agents whenever their schedule changes, so they can focus on helping customers.

“Thanks to Surfboard, we enjoy automated schedules, tasks and shift rotations. The team absolutely loves how user-friendly Surfboard is, and we’re all happy to be a part of the scheduling world revolution.”
Maja Basinska, Scheduling Executive, Wolf & Badger