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Customer support scheduling software
We’re Surfboard. Simple, intuitive scheduling software built for customer support teams.
Loved by industry leading support teams
Why you need customer support scheduling software
Spreadsheets weren’t built to manage the complexity of customer support team scheduling. Customer support scheduling software allows you to integrate your disparate systems into one source of truth, enabling to you adopt flexible forecast-led scheduling and effortlessly understand exactly how each team operates.
Why Surfboard is the best customer support scheduling software
- Assign shifts 8 weeks in advance with zero clicks automatically
- Create schedules easily for international teams with time zones to automate your scheduling.
- Seamlessly sync time off from your HRIS or calendar into your schedule through iCal links with time off.
Forecasting
Surfboard’s customer service scheduling software predicts inflow to understand how many support agents are needed 12 weeks into the future.
Shift planning
Our customisable, intuitive shift planner allows you to build shifts from scratch that suit your team and your SLAs.
Surfboard lets the team set their shifts well in advance and takes the whole team into account.
Support team scheduling
Get a detailed view of your team’s daily activities so you know you’ve got the right people, on the right tasks, at the right time.
Communication
Surfboard connects with your existing systems, making it the single source of truth for your support team.
Seamlessly connect your HRIS, payroll & billing, CRM, and time off systems at the touch of a button.
Connections & integrations
Surfboard’s customer service scheduling software connects with your existing systems, making it the single source of truth for your support team. Seamlessly connect your HRIS, payroll & billing, CRM, and time off systems at the touch of a button.
Benefits of customer service scheduling software for team managers
- Forget manual forecasting in spreadsheets. Our integrated forecasting tools analyse historical data to predict inflow and required staffing.
- Automatic, forecast-led activity scheduling ensures you can create fair, efficient schedules to meet your SLAs.
- Gain more visibility over your entire your support team with out-of-the-box reporting and performance tools.
Want to see how Surfboard works?
Learn more about Surfboard
Detailed forecasting
Use your historical ticket data to predict inflow and understand how many surfers you need 12 weeks into the future.
Intraday activity scheduling
Automatically schedule your team’s daily activities so they know what they’re working on.
Shift Planning Software
Customise shift plans based on your team’s unique needs and experience seamless support operations.
ROI Surfboard
Avoid last-minute no-shows and boost your team’s productivity with customisable shift plans to achieve returns like never before.
