Customer support scheduling software

We’re Surfboard. Simple, intuitive scheduling software built for customer support teams.

Surfboard's shift schedule provides timezone support, rotating shifts, multiple shift plans, time off and split shifts

Loved by industry leading support teams

Why you need customer support scheduling software

Spreadsheets weren’t built to manage the complexity of customer support team scheduling. Customer support scheduling software allows you to integrate your disparate systems into one source of truth, enabling to you adopt flexible forecast-led scheduling and effortlessly understand exactly how each team operates.

Why Customer Support Scheduling software

Why Surfboard is the best customer support scheduling software

  • Assign shifts 8 weeks in advance with zero clicks automatically
  • Create schedules easily for international teams with time zones to automate your scheduling.
  • Seamlessly sync time off from your HRIS or calendar into your schedule through iCal links with time off.

Benefits of customer service scheduling software for team managers

  • Automatic, forecast-led activity scheduling ensures you can create fair, efficient schedules to meet your SLAs.
  • Gain more visibility over your entire your support team with out-of-the-box reporting and performance tools.

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Surfboard reviews sourced by G2

Want to see how Surfboard works?

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Learn more about Surfboard

Detailed forecasting

Use your historical ticket data to predict inflow and understand how many surfers you need 12 weeks into the future.


Intraday activity scheduling

Automatically schedule your team’s daily activities so they know what they’re working on.

Activity Scheduling

Shift Planning Software

Customise shift plans based on your team’s unique needs and experience seamless support operations.

Shift Planning

ROI Surfboard

Avoid last-minute no-shows and boost your team’s productivity with customisable shift plans to achieve returns like never before.

ROI Calculator