Customer support scheduling software
We’re Surfboard. The first collaborative scheduling software with integrated forecasting and intuitive shift planning built for customer support teams.
Trusted by support teams at…
Why customer support scheduling software?
Customer team scheduling can get challenging. From last-minute cancellations, and no-shows to unplanned sick leaves, it can impact your team’s productivity. Customer support scheduling software can streamline creating and managing your support team’s scheduling.
Why is Surfboard the best customer support scheduling software?
- Assign shifts 8 weeks in advance with zero clicks automatically
- Create schedules easily for international teams with time zones to automate your scheduling.
- Seamlessly sync time off from your HRIS or calendar into your schedule through iCal links with time off.
Forecasting
Surfboard’s customer service scheduling software predicts inflow to understand how many support agents are needed 12 weeks into the future.
Shift planning
Our customisable, intuitive shift planner allows you to build shifts from scratch that suit your team and your SLAs.
Surfboard lets the team set their shifts well in advance and takes the whole team into account.
Support team scheduling
Get a detailed view of your team’s daily activities so you know you’ve got the right people, on the right tasks, at the right time.
Communication
Surfboard connects with your existing systems, making it the single source of truth for your support team.
Seamlessly connect your HRIS, payroll & billing, CRM, and time off systems at the touch of a button.
Connections & integrations
Surfboard’s customer service scheduling software connects with your existing systems, making it the single source of truth for your support team. Seamlessly connect your HRIS, payroll & billing, CRM, and time off systems at the touch of a button.
Benefits of customer service scheduling software for team managers
- Skip forecasting via spreadsheets and check out our integrated forecasting feature to visually analyse historical data and predict inflow.
- Use smarter activity scheduling to automatically link your activities to forecasts to meet your daily targets.
- Give your support team a complete view of their schedule and a live list of who they work with, thanks to the multiple integrations feature.
Surfboard’s reviews
The product is easy to view and understand by our team and new features and improvements are constantly being made. It was more simplified and easy to go from this from a spreadsheet, other alternatives almost felt too complex
Caitlin
Customer Delight Lead
Source: Software Advice
It has made a previous very difficult task of managing a schedule, very easy now. To do date, I have found the using the platform to be very intuitive and very simple to male amendments as required
Peter
Customer Operations Lead
Source: Software Advice
Before we used surfboard, I don't think anyone understood our inflow and capacity as they do now. The spreadsheets we used to manage this in the past were clunky, broken and slow to put together
Source: G2
"Thanks to Surfboard, we enjoy automated schedules, tasks and shift rotations. The team absolutely loves how user-friendly Surfboard is, and we’re all happy to be a part of the scheduling world revolution."
Florie
Senior CD Associate
Source: Software Advice
We now don't need to spend valuable time manually creating schedules, and we also know that each task is well-staffed
Rebecca
Onboarding Specialist
Source: Software Advice
Overall I've enjoyed this experience. The automation of tasking based on prior inbound tickets is a lifesaver. It takes the guesswork out of scheduling peoples' weeks and ensures they're where they need to be for our customers
Phoenix
CX Team Lead
Source: Software Advice
I love that it does most of the heavy lifting, meaning I can concentrate more on other tasks than having to monotonously schedule each day out, it gives me a lot of time back.
Shannon
Customer Operations Manager
Source: Software Advice
Super easy to use, easy to navigate and everything is very self-explanatory, love that it takes absences from charlie HR
Holly
Customer Operations Team Lead
Source: Software Advice
Surfboard has revolutionised our way of scheduling. It's easy to use for both admins and users, it offers great features and there are more on the way.The top releases for us are Slack integration for the Team and shift pattern rotation for the admins.
Maja
Scheduling Executive & Supervisor
Source: Software Advice
Want to see how Surfboard works?
Learn more about Surfboard
Detailed forecasting
Use your historical ticket data to predict inflow and understand how many surfers you need 12 weeks into the future.
Intraday activity scheduling
Automatically schedule your team’s daily activities so they know what they’re working on.
Shift Planning Software
Customise shift plans based on your team’s unique needs and experience seamless support operations.
ROI Surfboard
Avoid last-minute no-shows and boost your team’s productivity with customisable shift plans to achieve returns like never before.
FAQ's
How does shift management impact business outcomes?
Efficient shift management directly affects business outcomes by ensuring optimal resource allocation, improved productivity, reduced scheduling conflicts, and enhanced employee satisfaction. Surfboard is an intuitive shift planning tool that helps businesses streamline operations and achieve better results.
How does Surfboard help improve workforce operations?
As an activity scheduling software, Surfboard empowers businesses to improve workforce operations through intuitive shift planning. By building shift plans based on the unique needs of your team, Surfboard ensures efficient scheduling, better coordination, and increased control over your workforce, leading to improved productivity and performance.
Is customer support available for Surfboard?
Yes. Surfboard’s customer support scheduling software provides customer support to help you with concerns or queries. Our support team ensures helping you make the most out of the platform and ensure a smooth shift-planning experience for your business.
Can Surfboard be helpful to small businesses?
Surfboard's shift planning software is designed to meet the unique needs of small businesses. Employee scheduling software for small businesses provides access to split shift planning, flexible work patterns, and simple timezone management, assisting small firms in streamlining their operations and staying organised.