Detailed forecasting

Use your historical ticket data to predict inflow and understand how many surfers you need 12 weeks into the future.

Daily Forecasting

Totally automatic

Ticket and staffing forecasts are generated automatically. No clicks or spreadsheets required.

Granular insights

Get detailed forecasts for each of your channels or ticket types down to the hour.

 

Customisable

Set dedicated targets for each forecast to deliver great service across all your channels.

Connect to your existing tools

Surfboard integrates with your existing customer service platforms so the way you handle your tickets doesn’t change. You can connect as many platforms as you like for free.

A set of three ticket groups for email, chat and phone.

Build forecasts the way you want them

Simple but powerful filtering allows you to group your tickets to reflect your customer channels or how your team is structured.

A graph showing expected the number of surfers needed to meet service targets.

Customise service targets

Get detailed staffing forecasts by setting up specific target response times and service levels for each ticket group.

A graph comparing the forecasted number of tickets vs actual

Compare forecasted vs actual

Have confidence in your forecasts by comparing predicted volumes against actuals.

Forecasting for our team was easily the most time consuming task and amongst a year of extraordinary growth became increasingly complex. Surfboard has made this process much quicker and more efficient by providing a solution that is both compatible with our existing processes and is evolving to our ever changing needs.

Caitlin Macrae, Customer Delight Manager, Bloom & Wild

Ready to get started?

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