Smarter activity scheduling
Get detailed daily activity plans for each surfer, so you know you’ve got the right people on the right tasks at the right time.
Tell Surfboard your scheduling rules and priorities and automate your scheduling across days, weeks and months.
Powered by forecasts
Link activities to forecasts to ensure you have the right coverage to meet your targets, every day.
Fairness baked in
Surfboard fairly rotates activities between surfers to meet your rules while giving your team fresh, fair schedules.
Activity scheduling in action
Experience a whistle-stop interactive product tour of Surfboard’s activity scheduling
Surfboard intraday scheduling
Plan once, schedule automatically
Activity Plans let you schedule your team’s time in different ways, so you can quickly and easily adapt the schedule to suit your priorities and needs.
Ensure you have the right coverage
Create coverage rules for each of your activities, so you can ensure you have the right number of surfers online to meet the inflow patterns of your customers across different times, days and weeks.
Plan multiple countries, all at once
Schedule international teams easily by using timezones to automate your scheduling. Quickly view the schedule in any timezone you need to and easily schedule channels in multiple languages using surfer skills.
Make sure everything gets done
Using priorities, Surfboard enables you to optimise the amount of time surfers work on your most important channels and tasks, while fitting in other activities like admin or training when demand is lower.
Keep your team on task
Surfers have a simple view of their most recently published intraday schedule, as well as a live list of who they’re working with.
Surfboard’s Slack App send surfers updates to keep them on task throughout their shift.
I genuinely believe Surfboard is game-changing and ultimately a must-have for start-ups once they drift in 15+ seats.”Luke Bishop, Head of CX, KatKin
See how Surfboards intraday activity scheduling works with a product demo
What else can you do with Surfboard?
Use your historical ticket data to predict inflow and understand how many surfers you need 12 weeks into the future.
Intuitive shift planning
Automatically assign shifts 8 weeks in advance without needing to click a button.