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Call centre scheduling software
Automatically generate demand-driven intraday schedules for every day, team, and timezone.
Fair distribution and priority staffing baked in.
Totally automatic
Tell Surfboard your scheduling rules and priorities and automate your scheduling across days, weeks and months.
Powered by forecasts
Link activities to forecasts to ensure you have the right coverage to meet your targets, every day.
Fairness baked in
Surfboard fairly rotates activities between surfers to meet your rules while giving your team fresh, fair schedules.
Create efficient, demand-led intraday schedules. Automatically.
Use forecasts to drive your intraday schedules, ensuring you have the coverage to match your arrival patterns across different times, days and weeks. Reduce over and understaffing for a more consistent experience.
Seamlessly track time-on-task and performance
Seamlessly track how much time your team are spending in adherence and on-task using your ticketing integrations. Identify how your team actually work and produce better schedules.
Easily plan for any country, any timezone, or any language
Schedule international teams easily by using timezones to automate your scheduling. View the schedule in any timezone you need, easily schedule channels in multiple languages and create unique schedules for every team.
Make time for admin, development – and everything else
Optimise the amount of time surfers work on your most important channels and tasks, while fitting in other activities like admin or training when demand is lower. Create well-balanced schedules that cater for all your requirements.
Keep your team on task
Surfers have a simple view of their most recently published intraday schedule, as well as a live list of who they’re working with.
Surfboard’s Slack App send surfers updates to keep them on task throughout their shift.
Integrate your tech-stack
Pull data from your customer service platform, sync time-off from your HRIS system, show meetings in your schedule. Consolidate everything into Surfboard.
We witnessed the benefits almost instantly, with improved team coordination, streamlined operations, and a noticeable boost in overall team clarity. Surfboard has proven to be a game-changer in optimising our workforce, and its impact was evident from day one
Charlotte, Member Happiness Operations Manager, Beauty Pie
Get Surfboard for your team
Book a demo to learn how Surfboard’s advanced call centre intraday scheduling tools can benefit your team.