ROI Calculator: Calculate ROI with Surfboard

Easily quantify the value your team will gain from clear, easy to follow scheduling and performance reporting from Surfboard.

Cost Calculator
$ an hour
What’s this? The average amount of time your surfers work on service, excluding things like breaks, meetings and training.
What’s this? Full time staff in Europe usually work 48 weeks a year and in the US it’s 50 weeks.

Your return on investment

through better productivity

10x $25,950
+100 Additional hours per week
What’s this? Additional hours of time you gain from your surfers being on-task
+$100 Productivity gains per year
What’s this? Monetary equivalent of additional time gained from your surfers being on-task
-9 Headcount saved in future
What’s this? Surfer headcount equivalent of additional time gained from your surfers being on-task
Based on a 12% increase in productivity through tracking time on-task and sharing scores with your team

Regain control of your time with automated scheduling

Create schedules and generate ticket & staffing forecasts in no time. Drive your forecast-powered scheduling by setting service targets for each ticket group.

Supercharge surfer productivity by 3x

Create schedules to maximise efficiency and fairness. Track time-on-task to ensure schedules are being followed.


Improve your customer experience

Create custom coverage rules for each task to have enough surfers available to meet customer inflow patterns across time zones.

Want to measure the ROI of scheduling software?

Surfboard has the potential to save you thousands. Unlock these benefits with our scheduling software👇

  • Reduce time spent on forecasting
  • Improve your team’s productivity
  • Easily manage multi-location teams.

Scaling a customer support team eBook cover

Don’t scale your customer support team without reading this

Find out how to reduce time spent on forecasting, improve your teams productivity and ease managing multi-location teams. These benefits can be unlocked by Surfboard, and have the potential to saved you thousands.

Surfboard’s reviews

The product is easy to view and understand by our team and new features and improvements are constantly being made. It was more simplified and easy to go from this from a spreadsheet, other alternatives almost felt too complex


Customer Delight Lead

It has made a previous very difficult task of managing a schedule, very easy now. To do date, I have found the using the platform to be very intuitive and very simple to male amendments as required


Customer Operations Lead

Before we used surfboard, I don’t think anyone understood our inflow and capacity as they do now. The spreadsheets we used to manage this in the past were clunky, broken and slow to put together

“Thanks to Surfboard, we enjoy automated schedules, tasks and shift rotations. The team absolutely loves how user-friendly Surfboard is, and we’re all happy to be a part of the scheduling world revolution.”


Senior CD Associate

We now don’t need to spend valuable time manually creating schedules, and we also know that each task is well-staffed


Onboarding Specialist

Overall I’ve enjoyed this experience. The automation of tasking based on prior inbound tickets is a lifesaver. It takes the guesswork out of scheduling peoples’ weeks and ensures they’re where they need to be for our customers


CX Team Lead

I love that it does most of the heavy lifting, meaning I can concentrate more on other tasks than having to monotonously schedule each day out, it gives me a lot of time back.


Customer Operations Manager

Super easy to use, easy to navigate and everything is very self-explanatory, love that it takes absences from charlie HR


Customer Operations Team Lead

Surfboard has revolutionised our way of scheduling. It’s easy to use for both admins and users, it offers great features and there are more on the way.The top releases for us are Slack integration for the Team and shift pattern rotation for the admins.


Scheduling Executive & Supervisor


We can work to timeframes and timelines which suit you. Managers and surfers can be onboarded in a handful of days, with the benefits accruing immediately after that!