Date Published: December 15, 2022 Categories: Industry Insights 6 tips for working in a remote customer support role
Date Published: December 6, 2022 Categories: Industry Insights Why is team collaboration so important in customer support?
Date Published: November 30, 2022 Categories: Industry Insights Customer Support: 7 essential skills for success
Date Published: November 28, 2022 Categories: Insights What is shift planning? 4 must-know best practices
Date Published: November 25, 2022 Categories: Industry Insights Top 7 call centre scheduling best practices
Date Published: November 10, 2022 Categories: Industry Insights Call centre scheduling: How to get it right
Date Published: November 8, 2022 Categories: Industry Insights Shift Rotations: Are they important for customer support teams?
Date Published: November 4, 2022 Categories: Industry Insights How to turn your customer support team into a profit centre
Date Published: November 1, 2022 Categories: Industry Insights Scaling a customer support team in 4 steps
Date Published: October 25, 2022 Categories: Insights 4 Reasons Why Increased Visibility Leads to Happier CX Teams
Date Published: October 21, 2022 Categories: Insights What is Non-live Staffing and why is it Important?
Date Published: October 17, 2022 Categories: Insights Product Surfboard Benefits of Geographically Distributed Teams
Date Published: July 13, 2022 Categories: Insights Webinars Providing excellent service in eCommerce – Webinar
Date Published: June 28, 2022 Categories: Industry Insights Summer Prep: Tips to Keep Your Support Team Running Smoothly
Date Published: June 14, 2022 Categories: Industry Insights Managing a Hybrid Customer Service Team: Tips for Success
Date Published: April 11, 2022 Categories: Insights 5 proven ways to reduce customer service response time
Date Published: March 15, 2022 Categories: Insights Why you need team planning software while you’re still small
Date Published: March 9, 2022 Categories: Insights Surfboard We’ve got a problem with traditional Workforce Management software
Date Published: September 13, 2021 Categories: Industry Insights Industry Interview: Luba Chudnovets, Co-Founder at Cordless and ex Head of Scaling Operations at Monzo
Date Published: February 24, 2021 Categories: Industry Insights How government agencies can provide better service