Date Published: September 11, 2024 Categories: Product Redefining Average Handle Time (AHT) for omni-channel customer service
Date Published: June 10, 2024 Categories: Product Measure the value of your support team with Surfboard performance
Date Published: March 6, 2024 Categories: Product Dynamic, automated intraday scheduling solutions for support teams
Date Published: February 13, 2024 Categories: Product Democratise team scheduling through enhanced WFM permissions
Date Published: January 2, 2024 Categories: Product Stay agile and optimise your resources with real-time schedule monitoring
Date Published: November 24, 2023 Categories: Product Unlock the strategic value of your data with Scenario Planning
Date Published: November 8, 2023 Categories: Product Create more efficient, well balanced schedules with the coverage heatmap
Date Published: October 18, 2023 Categories: Product How can Surfboard help with effective real time management in call centres?
Date Published: October 2, 2023 Categories: Product Get detailed insights into your scheduling capacity and shrinkage
Date Published: September 21, 2023 Categories: Product Remove the hassle of shift swaps and change requests
Date Published: September 21, 2023 Categories: Product Using adherence to boost your team’s performance
Date Published: September 21, 2023 Categories: Product The importance of measuring team morale for customer support and why we’ve made this easier
Date Published: September 15, 2023 Categories: Product Scheduling your part-time and flexible team just got a whole lot easier
Date Published: May 24, 2023 Categories: Product Surfboard How to plan for public holidays with Surfboard
Date Published: April 25, 2023 Categories: Product Surfboard Improve accountability and compliance with time and attendance reporting
Date Published: March 30, 2023 Categories: Product Surfboard Fair, efficient and automated intraday scheduling
Date Published: February 20, 2023 Categories: Product Surfboard Be more prepared when scheduling with draft and publish
Date Published: February 15, 2023 Categories: Product Surfboard Removing the nightmare of scheduling across timezones
Date Published: February 8, 2023 Categories: Product Surfboard Plan every kind of shift with Surfboard’s shift pattern builder
Date Published: February 1, 2023 Categories: Product Surfboard Schedule how you want, when you want with Surfboard Plans