Date Published: September 11, 2024 Categories: Product Redefining Average Handle Time (AHT) for omni-channel customer service
Date Published: April 2, 2024 Categories: Webinars Lessons from Dan Smitley on broadening the definition of workforce management software
Date Published: March 29, 2024 Categories: Surfboard Surfboard rated the best mid-market workforce management tool in the G2 spring 2024 report
Date Published: March 20, 2024 Categories: Industry Bookable video calls and meetings as a customer support channel
Date Published: March 6, 2024 Categories: Product Dynamic, automated intraday scheduling solutions for support teams
Date Published: February 27, 2024 Categories: Success Stories Global scheduling tool saves Beauty Pie 41 days per year in management time
Date Published: February 16, 2024 Categories: Guides A complete guide to BPO (Business Process Outsourcing)
Date Published: February 13, 2024 Categories: Product Democratise team scheduling through enhanced WFM permissions
Date Published: February 13, 2024 Categories: Industry Healthtech support: Delivering efficient patient care with Surfboard
Date Published: February 5, 2024 Categories: Surfboard Announcing SOC 2 Type II compliance at Surfboard
Date Published: January 31, 2024 Categories: Insights Streamlining support team schedules for success
Date Published: January 26, 2024 Categories: Industry Harnessing the power of data in support centre management
Date Published: January 16, 2024 Categories: Guides Remote revolution: Adapting customer support operations for remote work
Date Published: January 10, 2024 Categories: Insights Mastering the rush: techniques for handling call surges
Date Published: January 2, 2024 Categories: Product Stay agile and optimise your resources with real-time schedule monitoring
Date Published: December 18, 2023 Categories: Surfboard Surfboard wins 29 new badges and awards in G2 winter report 2024
Date Published: December 8, 2023 Categories: Webinars Getting your company onboard with implementing workforce management software: a MyTutor webinar recap
Date Published: November 24, 2023 Categories: Product Unlock the strategic value of your data with Scenario Planning