Date Published: September 11, 2024 Categories: Product Redefining Average Handle Time (AHT) for omni-channel customer service
Date Published: November 23, 2023 Categories: Webinars Strategising customer support for winter peak season: a Wolf & Badger webinar recap
Date Published: November 8, 2023 Categories: Product Create more efficient, well balanced schedules with the coverage heatmap
Date Published: October 30, 2023 Categories: Industry Why good scenario planning is the backbone of any successful support team
Date Published: October 27, 2023 Categories: Industry A day in the life of a workforce manager in healthcare: juggling data, people, and unexpected curveballs
Date Published: October 18, 2023 Categories: Industry What you actually need vs. what WFM makes you think you need
Date Published: October 18, 2023 Categories: Product How can Surfboard help with effective real time management in call centres?
Date Published: October 18, 2023 Categories: Guides Alternative work schedules in call centres and how to implement them
Date Published: October 18, 2023 Categories: Insights 4/10 work schedule for call centres – Example, pros, & cons
Date Published: October 17, 2023 Categories: Insights What is a follow the sun model in customer support and how do you implement it?
Date Published: October 12, 2023 Categories: Guides Everything you need to know about hybrid work schedules in call centres
Date Published: October 12, 2023 Categories: Industry A guide to workforce management in call centres
Date Published: October 5, 2023 Categories: Insights Top 5 customer service games to improve your CX team
Date Published: October 5, 2023 Categories: Industry Top 10 customer service outsourcing companies in 2024
Date Published: October 2, 2023 Categories: Product Get detailed insights into your scheduling capacity and shrinkage
Date Published: September 26, 2023 Categories: Comparison Top 10 Tymeshift alternatives in 2023: Plans, features, and benefits
Date Published: September 21, 2023 Categories: Product Remove the hassle of shift swaps and change requests
Date Published: September 21, 2023 Categories: Product Using adherence to boost your team’s performance
Date Published: September 21, 2023 Categories: Product The importance of measuring team morale for customer support and why we’ve made this easier
Date Published: September 15, 2023 Categories: Product Scheduling your part-time and flexible team just got a whole lot easier
Date Published: September 15, 2023 Categories: Success Stories Paymentology improve utilisation by +17% with Surfboard