Date Published: September 11, 2024 Categories: Product Redefining Average Handle Time (AHT) for omni-channel customer service
Date Published: August 25, 2023 Categories: Success Stories Anna Money automates the scheduling of over 20 tasks using Surfboard
Date Published: August 24, 2023 Categories: Insights Customer service skills – Top 11 skills your CX team needs to develop
Date Published: August 11, 2023 Categories: Guides A guide to workforce management scheduling in 2024 | Surfboard
Date Published: August 11, 2023 Categories: Guides CX Demand Forecasting: Benefits, Use Cases, & Implementation
Date Published: August 1, 2023 Categories: Guides The guide for call centre staffing | Free call centre staffing plan template
Date Published: July 26, 2023 Categories: Success Stories Drift (Salesloft) reduce overstaffing by over 60% with Surfboard
Date Published: July 26, 2023 Categories: Success Stories Mercuryo attains a 90%+ service level with Surfboard
Date Published: July 12, 2023 Categories: Success Stories Butternut Box save 5+ hours a week over previous WFM with Surfboard
Date Published: June 20, 2023 Categories: Comparison Surfboard vs When I Work: What’s the right choice for you?
Date Published: June 20, 2023 Categories: Comparison Surfboard vs Deputy: What’s the right choice for you?
Date Published: June 19, 2023 Categories: Success Stories Ostrom hits a 4.8 star Trustpilot score with Surfboard
Date Published: June 12, 2023 Categories: Success Stories Hometree automates 24/7 support team scheduling with Surfboard
Date Published: June 8, 2023 Categories: Industry Insights The top 9 employee shift scheduling software to consider in 2024