Scaling a customer support team
The complete guide to overcoming the challenges of scaling a support team with best practices from seasoned support leaders including Dixa, Monzo, Revolut, Deliveroo and more.
Learn from leaders
Support teams for decades have needed to reinvent the wheel because there aren’t enough resources out there. At Surfboard, we’re lucky to have some of the best and brightest support leaders in our network. They have been kind enough to share their insights, learnings and best practices so that other support leaders at all stages of their growth journey can benefit from their wisdom.
Start surfing today
We’re called Surfboard because we know that you’re always navigating waves when running a customer support team. We’re providing you the tool to do this: the Surfboard. As the phrase goes: You can’t stop the waves, but you can learn to surf.
We’re grateful to the incredible set of leaders who have lived through the scaling of support teams at notable companies and shared their learnings with us.
With thanks to
More eBooks from Surfboard
Running an effective support team
Choosing the right metrics is key to the success of any customer support team. Learn how to pick metrics to achieve and maintain efficient, cost-effective and high-quality service.
Building a WFM business case
This eBook will walk you through the process of translating operational challenges into persuasive, solution-focused metrics, effectively securing buy-in from your decision-makers.
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