Date Published:: September 15, 2023
Categories:: Product

Scheduling your part-time and flexible team just got a whole lot easier

An agent submitting their working availability in Surfboard WFM

Written by:

Shannon Ashley , Design lead

We’re here to introduce you to our latest and greatest feature – surfer availability 👋

You know the drill: your customer support team works hard to ride the ever-changing tides of customer inquiries. But it’s not always easy to sync up everyone’s schedules, right?

We’ve all been there, drowning in a sea of Slack messages and WhatsApp group chats, trying to figure out who’s available when. And, with the news this year that a mere 21.8% of shift workers feel that their preferences are taken into account when scheduling, it couldn’t be more important to get it right.

Seamless communication

Surfer availability is added directly into the schedule

Say goodbye to scattered communication across Slack threads and endless WhatsApp groups. We’ve simplified the game for you. Now, your entire customer support team can easily communicate their availability to work directly within Surfboard.

No more flipping between apps or searching for messages buried in the digital sand. With Surfboard, team communication is as smooth as riding the perfect wave. 🏄‍♂️

Stay in-sync

Surfers submit availability and it is instantly synced to Surfboard

Plans change, and your availability does too. Don’t worry about updating spreadsheets or reading through email threads. Availability is synced in Surfboard in real-time, meaning whenever your team adds, updates or removes availability, your schedule will be updated immediately.

Plus with Surfboard’s draft and publish tools, you can be confident that your team always have the most up-to-date schedule.

Holistic planning made easy

Planning shifts for your flexible surfers just got a whole lot easier. Surfboard’s new feature allows you to see the big picture.

Now, you can effortlessly view your surfers’ availability alongside the rest of your team and any existing shifts, directly in the schedule. Giving you a bird’s-eye view of your entire team.

With Surfboard’s holistic planning, you can create shifts that align perfectly with your team’s availability, ensuring that everyone catches the right wave at the right time.