Surfboard has been acquired by Dialpad. Read more here
Building your WFM business case
If you’re looking to improve the quality of your service and cost efficiency of your support team, putting in place Workforce Management Software (WFM) will help you get there.
Gaining internal buy-in
You recognise the efficiency gaps in your support operations and understand the potential of workforce management (WFM). The challenge now lies in constructing a business case that resonates with your decision-makers.
This eBook will walk you through the process of translating operational challenges into persuasive, solution-focused metrics, effectively securing buy-in from your decision-makers.
Download our RFP template
Our RFP template guides you through essential decision elements such as forecasting and scheduling capabilities, various aspects of user experience, budget considerations, and adherence to security standards, ensuring you choose a WFM partner that perfectly aligns with your operational objectives.
Stay in touch
Sign up for our newsletter to receive more great content on the world of customer service and Surfboard directly to your inbox. Or follow us on LinkedIn for more posts and updates.