Surfboard provides a more integrated and easy to use platform that’s optimised for complex, international operations making it the ideal alternative to Assembled. Meet the smarter, simpler and fairer WFM, built for teams of all sizes.
Trusted by leading support teams
Smarter productivity-based adherence tracking
✔️
❌
Automated intraday scheduling, with fairness algorithm
✔️
❌
Advanced calendar export to plan meetings or customer video calls using schedule availability
✔️
❌
Exclusive integrations with modern ticketing systems including Dixa and Front
✔️
❌
Top-quality support, one-on-one onboarding and dedicated Customer Success managers
✔️
❌
Assembled offers an extensive range of reporting tools but lacks in other areas. Surfboard provides a more well-rounded and configurable experience partnered with an intuitive, modern interface.
Quality of support
9.9
9.7
Ease of set-up
9.6
9.3
Ease of use
9.3
9.1
Meets requirements
9.1
8.7
Shift scheduling
9.4
8.2
Reporting
9.2
8.5
Performance
9.2
9.0
Internationalisation
9.0
8.6
Automation
8.9
8.2
Forecasting
8.9
8.9
Assembled offers an extensive range of reporting tools but lacks in other areas. Surfboard provides a more well-rounded and configurable experience partnered with an intuitive, modern interface.
Quality of support
Surfboard 9.9
Assembled 9.7
Ease of use
Surfboard 9.3
Assembled 9.1
Meets requirements
Surfboard 9.1
Assembled 8.7
Shift scheduling
Surfboard 9.4
Assembled 8.2
Reporting
Surfboard 9.2
Assembled 8.5
Internationalisation
Surfboard 9.0
Assembled 8.6
"We are able to get things done the right way with the right help from the right people. I know we’re in good hands and we’ve already saved a lot of time in getting up and running and being efficient that we didn’t have with our previous solution."
Ben Gardner, VP of Customer Support, Drift
Switched from Assembled in 2023
Assembled offers a limited range of large, legacy integrations which are becoming less popular.
Surfboard offers 10+ modern ticketing and telephony integrations, allowing teams to seamlessly forecast and create demand-led schedules. Additional support for many HRIS systems, Slack and Google Calendar streamlines workflows and offers more transparency over how and where your team spend their time.
Assembled relies on agent status or tickets viewed which offers little granularity and is prone to gaming.
Surfboard uses a unique approach to adherence by tracking productive activity. Surfboard is able to track concurrent activity, e.g. multiple chats at once. Assembled cannot visualise this data due to its reliance on status for the majority of connections.
Assembled scheduling is manual and offers limited event optimisation for individual tasks.
Surfboard intraday schedules are dynamically generated by combining the changing capacity of the team, with forecasted requirements and business priorities or rules. Surfboard fairly and intelligently distributes tasks amongst agents, accounting for skills, languages and historical scheduling time.
Assembled only lets you assign one shift pattern per agent, and offers little visibility over other team members patterns.
Surfboard’s flexible shift planning tools enable you to schedule any agent, in any way, on any day – whether they’re full-time, casual or outsourced. From automated round-robin scheduling to limitless advance planning, Surfboard allows you to better prepare for events, peaks and quiet seasons.
SaaS
reduction in overstaffing
improvement in forecast accuracy
(via Salesforce)
Daniel Bunton, Head of Experience, Cleo
D2C
industry leading Trustpilot rating
reduction in break planning errors through automated scheduling
Explore Surfboard’s range of end-to-end planning solutions for yourself.
Efficiently match supply with demand with customisable integrated forecasting.
Track adherence, enhance communication with Slack and adapt on the fly.
