Customer service teams have mixed opinions on whether to offer phone as a way of getting in touch. Some people find it antiquated and some don’t offer it because it requires much more planning overhead given how real time it is.

https://www.youtube.com/watch?v=sMtE_L896dI

We’ll talk about how relevant the phone is to their teams and how to provide great phone service.

➡️ Making the choice to use phones as a contact channel

➡️ Why customers like it

➡️ How to make phones work as a channel for your team

➡️ What tools compliment phone coverage