Choosing the right Customer Service Contact Channels | Free CX Webinar￼￼
Customer service teams have mixed opinions on whether to offer phone as a way of getting in touch. Some people find it antiquated and some don’t offer it because it requires much more planning overhead given how real time it is.
We’ll talk about how relevant the phone is to their teams and how to provide great phone service.
➡️ Making the choice to use phones as a contact channel
➡️ Why customers like it
➡️ How to make phones work as a channel for your team
➡️ What tools compliment phone coverage