We’re delighted to announce that Surfboard is becoming part of Dialpad, a leading AI-powered customer intelligence and communications platform trusted by over 40,000 businesses and millions of users worldwide.

We are incredibly excited by this new chapter in Surfboard’s mission to change the way the customer service industry operates.

Surfboard and Dialpad share a philosophy of providing beautiful software and workspaces that harness the combined power of AI and humans to deliver value for customer service teams.

Both companies are focused on combining powerful technology with an intuitive user experience to turn customer service teams into profit centres and sources of delight for customers – ensuring rapid response times, high quality service, fairer agent experiences, and lower costs.

What this means for you

Nothing is changing. We will continue to provide you with cutting edge workforce management software, with the high levels of service and innovation that you’ve come to expect from the Surfboard team.

Exciting times are ahead. With the greater firepower and global resources of the Dialpad platform, Surfboard will be able to accelerate its product journey to become the leading workforce management platform for modern companies of all sizes. In particular, leveraging the deep AI capabilities of Dialpad will enable us to to roll out a range of features in the months ahead that will complement the way hybrid Human-AI teams operate in the future – especially in enabling agents to spend more time on the most valuable, proactive and non-repetitive tasks.

Alongside our native WFM capabilities for Dialpad, we’ll continue to support integrations with relevant ticketing, communications and HRIS systems.

What this means for us

Joining a world-leading company like Dialpad is an incredible validation of what Surfboard has built over the last three and a half years and our approach to making workforce management software simpler, smarter and fairer.

We wouldn’t have been able to get to this stage without your early support as a Surfboard customer. Your success is our success. Your trust in us and ongoing feedback has enabled us to build the best product in the industry and we couldn’t be more excited to join forces with Dialpad to elevate it to even greater heights.

We are immensely grateful for your support as a customer and look forward to continuing to serve you for years to come.

Natasha and the Surfboard team