Surfboard integrates seamlessly into your tech-stack allowing for a data-led approach to your customer support strategy. Built for and with modern support teams with hybrid, international or complex operations, Surfboard is the preferred alternative to Playvox. Meet the smarter, simpler and fairer WFM, built for teams of all sizes.
Trusted by leading support teams
Reliable and robust range of CRM, CCaaS and HRIS integrations that can be set up with one-click
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Modern, easy-to-use system with new features added weekly
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Highly customisable scheduling including round robins and the ability to publish schedules out-of-sync and far into the future
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Schedules, data and reports live and change in real-time, without the need to load in data every time
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High-quality and responsive support, one-on-one onboarding and dedicated Customer Success Managers
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Quality of support
9.9
8.5
Ease of set-up
9.6
7.9
Ease of use
9.3
8.5
Meets requirements
9.1
8.5
Reporting
9.2
8.8
Performance
9.2
8.6
Customisation
9.0
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Internationalisation
9.0
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Automation
8.9
7.7
Forecasting
8.9
8.3
Quality of support
Surfboard 9.9
Playvox 8.5
Ease of set-up
Surfboard 9.6
Playvox 7.9
Ease of use
Surfboard 9.3
Playvox 8.5
Reporting
Surfboard 9.2
Playvox 8.5
Performance
Surfboard 9.2
Playvox 8.6
Customisation
Surfboard 9.0
Playvox –
Automation
Surfboard 9.0
Playvox 7.7
"Onboarding was a breeze - I completed it within a few days and had set up every integration we needed within seconds. Surfboard has enabled us to be much clearer and fairer with our scheduling for our frontline executives, the clean, fresh GUI is a far cry from others on the market that concentrate on the unimportant things, and not on what really matters for the end user."
Scott Williams, Workforce Manager, MyTutor
Many customers site Playvox’s unreliable or limited integrations with long-implementation times and ‘one-size-fits-all’ approach.
Surfboard offers 10+ robust and well maintained CRM and CCaaS integrations, allowing teams to forecast and create demand-led schedules from day one. Teams can replicate their inboxes, channels or queues in Surfboard using the filters you already use, alongside support for custom-mapping where needed.
Playvox offers a limited range of HRIS integrations and does not offer visibility over external meetings or events, limiting shrinkage reporting or capacity planning.
Surfboard supports 40+ HRIS systems allowing teams to automatically pull time off and absences into their schedules. Automatically sync meetings from external calendars, and choose to export schedules back out into calendars offering total transparency.
Playvox relies on agent status or tickets viewed which offers little granularity and is prone to gaming.
Surfboard uses a unique approach to adherence by tracking productive activity. Surfboard is able to track concurrent activity, e.g. multiple chats at once. Playvox cannot visualise this data due to its reliance on status for the majority of connections.
Playvox shift scheduling tools are manual and limited to generation one week at a time.
Surfboard’s shift’s planning tools offer full flexibility to schedule at any length of time. Collect working availability, schedule rotations and fairly distribute shifts and time in lieu with round robins. Enjoy limitless advance planning and the ability to publish out-of-sync or far future schedules; Surfboard allows you to better prepare for events, peaks and quiet seasons.
Education
higher efficiency during peak season
reduction in set-up time compared to Playvox.
HealthTech
annual cost savings with Surfboard
of management time saved weekly
Explore Surfboard’s range of end-to-end planning solutions for yourself.
Efficiently match supply with demand with customisable integrated forecasting.
Track adherence, enhance communication with Slack and adapt on the fly.
