Surfboard vs. Zendesk WFM

Grow your team with the smarter and fairer WFM

Maximise your SLA performance with a better integrated WFM, built for teams of all sizes. Nurture and grow your customer support team with dedicated partner. Don’t get left behind.

Trusted by leading support teams

Proven results with Surfboard

Our customers have seen proven results since switching from Zendesk WFM (formerly Tymeshift).

Beauty pie logo

eCommerce

25%

productivity gains with better adherence insights

41 days

of management time saved per year

Based on 2024 G2 reviews

Don't settle for less.
Get more with Surfboard.

Quality of support

9.9

8.6

Ease of use

9.3

8.6

Meets requirements

9.1

8.2

Shift scheduling

9.4

7.7

Reporting

9.2

6.9

Performance

9.2

6.7

Automation

9.0

7.7

Forecasting

8.9

7.1

Integrations

8.6

6.4

Based on 2024 G2 reviews

Don't settle for less.
Get more with Surfboard.

Quality of support

Surfboard 9.9
Tymeshift 8.6

Ease of use

Surfboard 9.3
Tymeshift 8.6

Shift scheduling

Surfboard 9.4
Tymeshift 7.7

Reporting

Surfboard 9.2
Tymeshift 6.9

Performance

Surfboard 9.2
Tymeshift 6.7

Automation

Surfboard 8.9
Tymeshift 7.7

Integrations

Surfboard 8.6
Tymeshift 6.4

Charlotte of Beauty Pie

"Surfboard's user-friendly interface and seamless integration made the setup process remarkably easy. We witnessed the benefits almost instantly, with improved team coordination, streamlined operations, and a noticeable boost in overall team clarity. Surfboard has proven to be a game-changer in optimising our workforce, and its impact was evident from day one."

Charlotte, Member Happiness Operations Manager

CONNECTED

Connect more of your tools with extensive integrations

Connect unlimited ticketing and telephony systems, including Zendesk. Get more visibility by syncing time-off from your HRIS platforms. Improve team efficiency with Slack and Calendar integrations.

Integrate your WFM with tools like Zendesk, Intercom, Dixa, Salesforce, HiBob, Slack or Google Calendar
SMARTER

Provide better service with smarter forecasting and analysis

Better match supply with demand with more granular, customisable forecasting. Plan short and long-term with Surfboard’s smarter scenario planning and coverage tools.

SIMPLER

Automated and efficient scheduling (that’s fairer too)

Surfboard’s automated shift and activity planning tools, with fairness baked in, drastically reducing scheduling time. Simplify international team management with seamless timezone support.

FAIRER

Empower your team with advanced, flexible scheduling tools

Fully configurable scheduling allows you to support the unique need of your team and your business. Utilise round-robins and shift swaps, and collect working availability to improve fairness.

A partner as dedicated to your success as you are​

Hear it from our customers

Take your team to the next level

Ready to see why companies like Beauty Pie switched over from Zendesk WFM to Surfboard?