Surfboard vs. Zendesk WFM

Grow your team with the smarter and fairer WFM

Maximise your SLA performance with a better integrated WFM, built for teams of all sizes. Nurture and grow your customer support team with dedicated partner. Don’t get left behind.

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Trusted by leading support teams

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Proven results with Surfboard

Our customers have seen proven results since switching from Zendesk WFM (formerly Tymeshift).

Beauty pie logo

eCommerce

25%

productivity gains with better adherence insights

41 days

of management time saved per year

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Read our success stories

Based on 2024 G2 reviews

Don't settle for less.
Get more with Surfboard.

Quality of support

9.9

8.6

Ease of use

9.3

8.6

Meets requirements

9.1

8.2

Shift scheduling

9.4

7.7

Reporting

9.2

6.9

Performance

9.2

6.7

Automation

9.0

7.7

Forecasting

8.9

7.1

Integrations

8.6

6.4

View comparison on G2

Based on 2024 G2 reviews

Don't settle for less.
Get more with Surfboard.

Quality of support

Surfboard 9.9
Tymeshift 8.6

Ease of use

Surfboard 9.3
Tymeshift 8.6

Shift scheduling

Surfboard 9.4
Tymeshift 7.7

Reporting

Surfboard 9.2
Tymeshift 6.9

Performance

Surfboard 9.2
Tymeshift 6.7

Automation

Surfboard 8.9
Tymeshift 7.7

Integrations

Surfboard 8.6
Tymeshift 6.4

View comparison on G2
Charlotte of Beauty Pie

"Surfboard's user-friendly interface and seamless integration made the setup process remarkably easy. We witnessed the benefits almost instantly, with improved team coordination, streamlined operations, and a noticeable boost in overall team clarity. Surfboard has proven to be a game-changer in optimising our workforce, and its impact was evident from day one."

Charlotte, Member Happiness Operations Manager

CONNECTED

Connect more of your tools with extensive integrations

Connect unlimited ticketing and telephony systems, including Zendesk. Get more visibility by syncing time-off from your HRIS platforms. Improve team efficiency with Slack and Calendar integrations.

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Integrate your WFM with tools like Zendesk, Intercom, Dixa, Salesforce, HiBob, Slack or Google Calendar
SMARTER

Provide better service with smarter forecasting and analysis

Better match supply with demand with more granular, customisable forecasting. Plan short and long-term with Surfboard’s smarter scenario planning and coverage tools.

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SIMPLER

Automated and efficient scheduling (that’s fairer too)

Surfboard’s automated shift and activity planning tools, with fairness baked in, drastically reducing scheduling time. Simplify international team management with seamless timezone support.

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FAIRER

Empower your team with advanced, flexible scheduling tools

Fully configurable scheduling allows you to support the unique need of your team and your business. Utilise round-robins and shift swaps, and collect working availability to improve fairness.

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A partner as dedicated to your success as you are​

  • Transition in as little as 2 weeks
  • Dedicated Customer Success manager
  • Personalised training
  • Responsive support
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Hear it from our customers

Surfboard has completely changed the way we work as an organisation.
Kate
KateJurassic Fibre
The service you receive is hands down some of the best you'll ever see. You are in great hands with a partner who will make sure you succeed.
Ben
BenDrift
Now I have a global view of what everyone should be doing. We have already made some improvements thanks to the visibility that Surfboard gives us.
Chris
ChrisKlaus
I managed to create my plans in Surfboard in less than an hour and get up and running in the same week. I'm glad I've finally found a WFM built for the modern age.
Salman
SalmanCS
A must have for any CX team! Revolutionary tool on the market. People behind it really listen to feedback and work tirelessly to improve their product.
Maja
MajaWolf & Badger
Surfboard has been a godsend at Hometree. The team use it daily and enjoy the functionality of it.
Donna
DonnaHometree
Surfboard has completely re-shaped our workforce management approach to our team.
Emily
EmilyJurassic Fibre
Exactly what we were looking for and more. Our productivity and staffing levels are now crystal clear, helping us plan effectively.
Randy
RandyDott
Onboarding was a breeze - I completed it within a few days and had set up every integration we needed within seconds.
Scott
ScottMy Tutor
We are really receiving a tailored experience and product, that is often updated to meet our needs.
Florie
FlorieBloom & Wild
Being able to sync our goals into Surfboard is game-changing. I can easily set a goal for an activity and rest easy knowing it will take care of itself when I apply an activity plan.
Lorraine
LorraineCleo
Great overall visibility of the entire team making CX operations a lot easier. Taking away the micro-management of the day to day.
Charlotte
CharlotteCS
Read our reviews

Take your team to the next level

Ready to see why companies like Beauty Pie switched over from Zendesk WFM to Surfboard?

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