Meet the home of your customer support strategy. Identify hidden costs and inefficiencies across your entire support function. Unlock the profit-driving opportunity of proactive customer care alongside omnichannel human and AI service resourcing.
Trusted by leading support teams
We’re delighted to announce that Surfboard is becoming part of Dialpad, a leading AI-powered customer intelligence and communications platform trusted by over 40,000 businesses and millions of users worldwide.
Improvement in staffing accuracy through forecasting and scenario planning
Improvement in utilisation through automated goal led intraday scheduling
Improvement in adherence through transparent reporting and agent tools
Reduction in BPO costs through consolidated insights and analysis
Connect data from multiple systems to simplify capacity planning and resource management. Adapt your strategy as your business evolves, integrate AI and consistently meet your SLAs with automated scheduling.
“Surfboard has been so valuable to our success and ensuring we have the right capacity in our team.”
Tyler Wilkes, Senior Strategy and Ops Lead, GrowTherapy
Use data to guide your next best action and stay on-course. Navigate changing inflow levels, monitor real-time shrinkage, adherence and performance across every team.
“A key component to our support is making sure we can adhere to our SLA guidelines for response and in order to do so we need to have people available at the right place and right time”
Ben Gardner, VP of Customer Support, Drift
Track performance across your human and AI support teams and maximise your results. Understand behavioural trends, productivity and adherence to foster a high-performing, engaged team.
"As our team grew by 20x in 18 months, Surfboard was exactly what we needed to maintain high quality customer service at scale.”
Alex Fitzgerald, Founder, Cuckoo
Effortlessly manage in-house and BPO teams side-by-side. Forecast demand, review coverage and monitor performance across diverse, global teams. Experience real data equality.
"I can’t imagine how we would do anything without Surfboard. As our team has grown, it’s grown with us. We’ve got multiple outsourced teams and Surfboard makes it really easy to manage them all in a democratic and simple way."
Isobel Mills, Lead Customer Delight Manager, Bloom & Wild
Pull ticketing and performance data from your contact platform, telephony and CRM systems. Sync time off from HRIS. Push data where you work with our Slack integrations and REST API.
We’re focused on building tools that empower support teams to evolve and improve, not stay tied to outdated ways of working. As teams embrace AI, its important not to lose focus on the human aspects of support. Our top-rated support, dedicated CSMs and speedy onboarding set our customers up for success from day one.
