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Your guide for support operations
This eBook draws upon insights from seasoned support operations managers and leaders from the Support Driven Slack community, offering a roadmap to optimising support operations.
Learn how and when to establish a support operations team
With new technology, higher customer expectations and changing support team dynamics, the efficiency of support operations has become pivotal for enhancing customer experience and operational agility.
Featuring insights from the Support Driven community
Developed to answer common questions in the world of support ops, with insights from top voices in the Support Driven community.
More eBooks from Surfboard
Running an effective support team
Choosing the right metrics is key to the success of any customer support team. Learn how to pick metrics to achieve and maintain efficient, cost-effective and high-quality service.
Scaling a customer support team
The complete guide to overcoming the challenges of scaling a support team with best practices from seasoned support leaders including Dixa, Monzo, Revolut, Deliveroo and more.
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