Surfboard for ADP

Consolidate your support team’s time off, PTO, sickness and HR data into your WFM schedule with Surfboard’s ADP Workforce Now integration.

Used by leading support teams

All your team's time, all in one place.

ADP Workforce Now is a leading cloud-based human capital management (HCM) solution. Many support teams and call centres choose ADP Workforce Now to manage various aspects of their workforce, including payroll processing, HR administration, talent management, time and attendance tracking, benefits administration, and compliance management.

Surfboard seamlessly integrates with ADP Workforce Now to consolidate your support team’s PTO and time off into your schedules, giving full visibility over shrinkage and utilisation.

SHIFT PLANNING

Seamlessly schedule around ADP time off

Stop asking your team to book their vacation twice – Surfboard syncs time off bookings directly into your schedule from ADP Workforce Now. Whether it’s planned time off, public holidays or unexpected sick days, with Surfboard you can enjoy full visibility over your team’s time.

REPORTING

Combine schedule and ADP data to accurately track shrinkage

Many teams struggle to piece together an accurate view of the shrinkage in their customer support team. Surfboard consolidates all data on your team’s time, including time off synced from ADP Workforce Now, to give you one clear overview of both your internal and external shrinkage.

REAL-TIME MANAGEMENT

Make real-time management easy with ADP data

Ever started a shift and wondered where half your team are? By syncing ADP Workforce Now data in real-time, managers have enhanced visibility over who’s called out sick, making it easier to adapt and find cover for key channels or tasks. Surfboard makes it easy to see where everyone in your team is and within a click of a button, redeploy them to new tasks to cover your queues.

Why teams choose Surfboard

Works with your other tools too

An investment that
pays off

Happy teams, reliable SLA performance,

and delighted customers.

↓80%

Less scheduling time

↓40%

Less employee attrition

↑30%

Higher team productivity

Take your team to the next level

Ready to see why companies like Bloom & Wild, Beauty Pie, Cleo AI and Drift chose us? Let’s chat.