Surfboard for HiBob
Sync your support team’s time off, sickness and absences from HiBob into your WFM schedule.
Used by leading support teams
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All your team's time, all in one place.
HiBob is a modern HR and people management platform designed preferred by many customer support teams to streamline HR processes. It offers tools for onboarding, performance management, time tracking, and culture building to enhance workplace productivity and employee satisfaction.
Surfboard streamlines operations by automatically syncing data from HiBob, offering full visibility over shrinkage and utilisation every day.
SHIFT PLANNING
Seamlessly schedule around HiBob time off
Stop asking your team to book their holiday twice – Surfboard syncs time off bookings directly into your schedule from HiBob. Whether it’s planned holidays, public holidays, or unexpected sick days, with Surfboard you can enjoy full visibility over your team’s time.
REPORTING
Combine schedule and HiBob data to accurately track shrinkage
Many teams struggle to piece together an accurate view of the shrinkage in their customer support team. Surfboard consolidates all data on your team’s time, including time off synced from HiBob, to give you one clear overview of both your internal and external shrinkage.
REAL-TIME MANAGEMENT
Make real-time management easy with HiBob data
Ever started a shift and wondered where half your team are? By syncing HiBob data in real-time, managers have enhanced visibility over who’s called out sick, making it easier to adapt and find cover for key channels or tasks. Surfboard makes it easy to see where everyone in your team is and, with a click of a button, redeploy them to new tasks to cover your queues.
Why teams choose Surfboard
An investment that
pays off
Happy teams, reliable SLA performance,
and delighted customers.
↓80%
Less scheduling time
↓40%
Less employee attrition
↑30%
Higher team productivity
Take your team to the next level
Ready to see why companies like Bloom & Wild, Beauty Pie, Cleo AI and Drift chose us? Let’s chat.