There are many ways to schedule a customer support team, from the super flexible, agent-focused approach to the hyper-organised, ‘every second forecasted’ approach.

There’s no wrong way to do it, but the way you schedule can have a big impact on your team and the results you can achieve.

Take the quiz and learn more about your own scheduling style.

Maybe you’re a Cautious crab, focused on data and metrics that set your team up for success, or you could be a multi-tasking Owning-it octopus who never breaks a sweat.

If you find yourself stressing more over preferences than reports you could be a Diligent dolphin. And, if you find yourself asking ‘what’s all the stress about scheduling?’ you may be a Untroubled turtle.

Whatever your style is, we’ve put together a bunch of helpful articles and guides to develop your style further.

Find out your style