Boost your ROI and efficiency with the smarter, simpler WFM

Maximise your SLA performance with a better integrated WFM, built for teams of all sizes. Nurture and grow your customer support team with dedicated partner. Don’t get left behind.

Trusted by leading support teams

Proven results with Surfboard

Our customers have seen proven results since switching from Assembled.

Drift logo

SaaS

$2.5m

in annual cost savings

25%

improvement in forecast accuracy (via Salesforce)

D2C

4.8 ☆

industry leading Trustpilot rating

60%

reduction in break planning errors

Based on 2024 G2 reviews

Don't settle for less.
Get more with Surfboard.

Quality of support

9.9

9.7

Ease of set-up

9.6

9.3

Ease of use

9.3

9.1

Meets requirements

9.1

8.7

Shift scheduling

9.4

8.2

Reporting

9.2

8.5

Performance

9.2

9.0

Team communication

9.1

8.0

Internationalisation

9.0

8.6

Automation

8.9

8.2

Forecasting

8.9

8.9

Based on 2024 G2 reviews

Don't settle for less.
Get more with Surfboard.

Quality of support

Surfboard 9.9
Assembled 9.7

Ease of use

Surfboard 9.3
Assembled 9.1

Meets requirements

Surfboard 9.1
Assembled 8.7

Shift scheduling

Surfboard 9.4
Assembled 8.2

Reporting

Surfboard 9.2
Assembled 8.5

Internationalisation

Surfboard 9.0
Assembled 8.6

Ben Gardner from Drift

"We are able to get things done the right way with the right help from the right people. I know we’re in good hands and we’ve already saved a lot of time in getting up and running and being efficient that we didn’t have with our previous solution."

Ben Gardner, VP of Customer Support, Drift

CONNECTED

Connect more of your tools with extensive integrations

Forecasting via multiple ticketing and telephony systems and time-off sync via HRIS platforms. Improve team efficiency with game-changing Slack and Calendar integrations.

Integrate your WFM with tools like Zendesk, Intercom, Dixa, Salesforce, HiBob, Slack or Google Calendar
SIMPLER

Clear, actionable data on the subjects that matter

Surfboard provides data designed to identify patterns and holistically enhance team performance, rather than drilling down into isolated gaps, individual tickets, or incidents.

FAIRER

Automated and efficient scheduling (that’s fairer too)

Surfboard’s automated shift and activity planning tools, with fairness baked in, drastically reducing scheduling time. Simplify international team management with seamless timezone support.

SMARTER

Empower your team with improved tools for flexibility

Collect and action employee feedback on schedule satisfaction. Give agents the power to swap shifts, submit their working availability or change their schedule.

A partner as dedicated to your success as you are​

Hear it from our customers

Take your team to the next level

Ready to see why companies like Bloom & Wild, Beauty Pie, Cleo AI and Drift chose us? Let’s chat.