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Adherence: a metric for better service and happier teams
Are you adherence curious? Surfboard’s latest eBook gives you a one-stop guide on the ubiquitous metric used by most support organisations. Learn what it’s for, how to use it and why you need it now more than ever.
Learn how to introduce adherence to your team
- What adherence is and how to measure it
- How to use adherence to empower your team and not micro-manage them
- How and when to introduce adherence to your team and what targets to set
Introducing adherence from Surfboard
Unfortunately, the way software has been built over the last two decades has resulted in adherence being developed and used as a mechanism for intrusive surveillance. At Surfboard, that’s against what we stand for. Read more about the principles that built our new time on-task features for our app.
More eBooks from Surfboard
Running an effective support team
Choosing the right metrics is key to the success of any customer support team. Learn how to pick metrics to achieve and maintain efficient, cost-effective and high-quality service.
Scaling a customer support team
The complete guide to overcoming the challenges of scaling a support team with best practices from seasoned support leaders including Dixa, Monzo, Revolut, Deliveroo and more.
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