Adherence: a metric for better service and happier teams

Are you adherence curious? Surfboard’s latest eBook gives you a one-stop guide on the ubiquitous metric used by most support organisations. Learn what it’s for, how to use it and why you need it now more than ever.

The adherence ebook cover

Learn how to introduce adherence to your team

  • What adherence is and how to measure it
  • How to use adherence to empower your team and not micro-manage them
  • How and when to introduce adherence to your team and what targets to set

Introducing adherence from Surfboard

Unfortunately, the way software has been built over the last two decades has resulted in adherence being developed and used as a mechanism for intrusive surveillance. At Surfboard, that’s against what we stand for. Read more about the principles that built our new time on-task features for our app.

Want to learn more?

Sign up for our newsletter to receive more great content on the world of customer service and Surfboard directly to your inbox. Or follow us on LinkedIn for more posts and updates.