Adherence: a metric for better service and happier teams
Are you adherence curious? Surfboard’s latest eBook gives you a one-stop guide on the ubiquitous metric used by most support organisations. Learn what it’s for, how to use it and why you need it now more than ever.
Learn how to introduce adherence to your team
- What adherence is and how to measure it
- How to use adherence to empower your team and not micro-manage them
- How and when to introduce adherence to your team and what targets to set
Introducing adherence from Surfboard
Unfortunately, the way software has been built over the last two decades has resulted in adherence being developed and used as a mechanism for intrusive surveillance. At Surfboard, that’s against what we stand for. Read more about the principles that built our new time on-task features for our app.
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